一 : BBC步入商界（商务英语初阶）
视频
??教材：BBC步入商界（商务英语初阶）
Teaching material: BBC STARTING BUSSINESS ENGLISH primary
目标：练习商业口语
Target: Training spoken language of bussiness
计划：3天1单元，1周2单元，每天温习 (从第六单元开始）
Plan: Three days one unit, one week two units,review everyday(Start from unit 6)
原则：不看任何资料，边听边打，发表出来，让自己知道错在什么地方，然后再去一点点修正。
Unit 1 自我介绍
一、公司成员：
接待员：Geraldine
管理部门负责人：Jenny
销售部门负责人：Kate
销售和营销部的经理：Don
Bibury Systems总经理：Mr.Clive Harris
开发部负责人：Derek Jones
二、New words 生词
reception n.接待处 receptionist 接待员
PC--personal computer 个人计算机
photocopier 复印机
in-tray 收文栏
fax machine 传真机
coffee machine 煮咖啡壶
三、Dialogue(一）
GERALDINE: Good morning. Bibury Systems. Can I help you?杰拉尔丁：早上好，Bibury系统公司。可以为你效劳吗？
JENNY ROSS: Good morning, Geraldine.
詹妮．罗斯：早上好，杰拉尔丁。
GERALDINE: Good morning, Jenny. Your newspapers and the post.
杰拉尔丁：早上好， 詹妮。这是你的报纸和信件。
JENNY ROSS: Thank you
詹妮．罗斯：谢谢
CLIVE HARRIS: Good morning, Jenny. Good weekend?
克莱夫．哈里斯：早上好， 詹妮。周末过的好么？
JENNY ROSS: Excellent, thank you.
詹妮．罗斯：非常好，谢谢。
CLIVE HARRIS: It is cold this morning.
克莱夫．哈里斯：今天上午真冷。
JENNY ROSS: Yes. Very cold.
詹妮．罗斯：是的。真的很冷。
CLIVE HARRIS: Good morning, Geraldine.
克莱夫．哈里斯：早上好， 杰拉尔丁。
GERALDINE: Good morning, Mr. Harris. Your newspaper and your post.
杰拉尔丁：早上好， 哈里斯先生。这是你的报纸和信件。
CLIVE HARRIS: Thank you very much.
克莱夫·哈里斯：非常感谢。
JENNY ROSS: Good morning, Kate.
詹妮．罗斯：早上好， 凯特。
KATE MCKENNA: Good morning,(moring) Jenny. How are you?
凯特．麦凯纳：早上好， 詹妮。你身体怎样?
JENNY ROSS: I'm fine, thank you.
詹妮．罗斯：很好， 谢谢。
DON BRADLEY: Good morning, Jenny.
堂．布拉德利：早上好， 詹妮。
JENNY ROSS: Good MORNING, Don.
詹妮．罗斯：早上好， 堂。
EDWARD GREEN: Good morning. My name' s Edward Green. I'm here to see Don Bradley.
爱德华．格林：早上好。我是爱德华．格林。我要见堂．布拉德利。
GERALDINE: Ah yes. One moment, please.
杰拉尔丁：啊，好的。请稍等。
GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down.
杰拉尔丁：喂。詹妮， 爱德华．格林在会客室要见你。请坐。
EDWARD GREEN: Thank you.
爱德华．格林：谢谢。
JENNY ROSS: Are you Edward Green?
詹妮．罗斯：你是爱德华．格林吗?
EDWARD GREEN: Yes.
爱德华．格林：是的。
JENNY ROSS: I'm Jenny Ross. How do you do?
詹妮．罗斯：我是詹妮．罗斯。你好！
EDWARD GREEN: Hello. Pleased to meet you.(gald to see you )
爱德华．格林：你好。见到你很高兴。
JENNY ROSS: Welcome to Bibury Systems.
詹妮．罗斯：欢迎光临Bibury系统公司。
EDWARD GREEN: Thank you.
爱德华．格林：谢谢。
JENNY ROSS: I'm the Head of Administration in the Marketing Department. My boss is Don Bradley. Well... our boss is Don Bradley! Let me show you the department.
詹妮．罗斯：我是市场营销部的行政主管。我老板是堂．布拉德利。喔……我们的老板都是堂o布拉德利！我来领你参观一下市场部。
四、Expressions短语
Welcome to Bibury Systems
Show you the department
Head of Administration
Marketing Department
五、Answer the question回答以下问题
1、What is Edward's job?
Edward is a marketing executive
2 、What's Kate's surname?
Kate's surname is Mckenna
六、Dialogue(二）
JENNY ROSS:Let me show you the department.
詹妮．罗斯：我来领你参观一下市场部。
JENNY ROSS: This is the Marketing Department. This is my desk. Er...that's Don's office. He's not here at the moment（now).And this is your desk. Telephone. PC. In-tray. Let me take your coat.
詹妮．罗斯：这就是市场部。这是我的办公桌。哦 ……那是堂的办公室。他现在不在。这是你的办公桌、电话、电脑、公文格。我帮你放外套。
EDWARD GREEN: Thanks.
爱德华．格林：谢谢。
JENNY ROSS: Over here is the stationery cupboard. Papers. Files. Pencils, etc. Help yourself to what you need.
詹妮．罗斯：这边是文具柜、纸张、文件、铅笔、等等。有需要尽管取用。
Here is the photocopier.
这是复印机。
And here is the fax machine.
这是传真机。
And this is the coffee machine.
这里是咖啡机。
Would you like a cup of coffee?
来杯咖啡？
EDWARD GREEN: No, thanks.
爱德华．格林：不， 谢谢。
JENNY ROSS: Kate, this is Edward Green. He's our new Marketing Executive.
詹妮．罗斯：凯特，这位是爱德华.格林。他是新来的销售主管。
KATE MCKENNA: Ah, yes. Edward. Hello. Welcome to Bibury Systems Marketing Department. excuse me
凯特．麦凯纳：啊。爱德华。你好。欢迎加入Bibury系统公司市场营销部,打扰一下。
七、Dialogue（三）
KATE Hello, Kate Mckenna.
凯特．麦凯纳：你好， 凯特．麦凯纳。
EDWARD GREEN: What is Kate's job?
爱德华．格林：凯特的工作职责是什么？
JENNY ROSS: She is Head of Sales. She's good.
詹妮．罗斯：她是销售部的主管。她很能干。
EDWARD GREEN: Where does she fit into the company structure?
爱德华．格林：她在公司架构中的位置是怎样的?
JENNY ROSS: Here's the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.
詹妮．罗斯：公司架构是这样的。堂是销售和市场营销总监，是董事会的成员。凯特向堂报告工作。你的位置在这儿，你向堂报告工作。
八、New words and experssions
Head of Sales 销售部负责人
Marketing Executive 营销员
Sales and Marketing Director销售和营销部的经理
The Marketing Department 营销部
The Sales Department 销售部
R&D--Research and Development研究和开发部
Research Assistant研究助理
product产品
product range 产品总类
prototype样品（特指没上市的样品）
Sample样品
The company structure公司结构
fit into the company structure
eg:Where do you fit into the company structure?
九、Dialogue 四（复习）
JENNY Hello, Kate Mckenna.
EDWARD GREEN: What is Kate's job?
JENNY ROSS: She is Head of Sales. She's good.
EDWARD GREEN: Where does she fit into the company structure?
JENNY ROSS: Here's the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.
十、Answer the question回答以下问题
1、WHO is the managing director?
Clive Harris
2、What do Bibury Systems sell?
sell toys
3、What do Don and Clive talk about?
4、 What is it called ?
十一、Dialogue （五）
JENNY ROSS: This is the boardroom. And here we have a range of products. Our toys.
詹妮．罗斯：这是会议室。这里是我们的一系列产品。玩具。
Come on, let's go to the R & D workshop.
来，我们去看一下R & D车间。
EDWARD D?
爱德华．格林：对不起。R & D什么意思啊?
JENNY ROSS: That's Research and Development.
詹妮．罗斯：就是研发部，研究和发展的意思。
EDWARD GREEN: Ah, right.
爱德华．格林：啊，明白了。
GERALDINE: ...Thank you for calling... Goodbye.
杰拉尔丁：……谢谢您的来电 …… 再见。
JENNY ROSS: The Managing Director's office is on the first floor. Clive Harris. We call him Clive.
詹妮．罗斯：总裁的办公室在一楼。克莱夫·哈里斯。我们叫他克莱夫。
Ah, this is Clive's secretary, Sally.
啊， 这是克莱夫的秘书， 萨利。
EDWARD GREEN: hello.
爱德华．格林：你好。
JENNY ROSS: And you have met Geraldine, our receptionist?
詹妮．罗斯：这个你已经见过了，杰拉尔丁，我们的接待员?
GERALDINE: Hi.
杰拉尔丁：你好。
JENNY ROSS: So, this is the Research and Development Department.
詹妮．罗斯：那，这就是研发部。
This is Bob and that's Pete. They are Research Assistants.
这位是鲍勃，那个是皮特。他们是研发助理。
And through here is Derek Jones' office.
这里过去就是德里克·琼斯的办公室了。
He has a team of six people.
他的团队有六个人。
Derek, this is Edward Green. He's our new...
德里克，这位是爱德华．格林。他是我们新来的 ……
DEREK JONES: Please.
德里克．琼斯：拜托。
JENNY ROSS: Oh, you're busy. Sorry.
詹妮．罗斯：哦，你忙吧。对不起。
DEREK JONES: No. Please wait.
德里克．琼斯：不。请稍等。
There. Finished. Good. Do you like it?
啊，完成了。很好。你喜欢吗?
EDWARD GREEN: Errr. What is it?
爱德华．格林：哦，这是什么?
DEREK JONES: It's a toy. It's a new electronic toy.
德里克．琼斯：是个玩具。是种新型电子玩具。
EDWARD GREEN: It's very good. Edward Green. Pleased to meet you.
爱德华．格林：很好啊。爱德华o格林。见到你很高兴。
DEREK JONES: Derek Jones. Welcome to Bibury Systems.
德里克．琼斯：德里克．琼斯。欢迎加入Bibury系统公司。
EDWARD GREEN: Thank you.
爱德华．格林：谢谢。
DON BRADLEY: Edward Green starts today.
堂．布拉德利：爱德华．格林今天开始上班。
He's the new Marketing Executive.
他是新的销售主管。
CLIVE HARRIS: Oh yes. Is he good?
克莱夫．哈里斯：哦。他行吗?
DON BRADLEY: I don's know. He's young.
堂．布拉德利：不知道。他年轻，聪明。
He's intelligent. He is well-qualified, but of course he has no experience.
他很合乎条件，但就是没经验。
DEREK JONES: So, that's the existing product range.
德里克·琼斯 那么，这就是现有的产品类别。
This is a very new product. In fact, this is a prototype.
这是个很新的产品。其实，这还是模型个模型。
EDWARD GREEN: What is it?
爱德华．格林：是什么东西?
DEREK JONES: It's a called Big Boss.
德里克．琼斯：叫做 “大老板”。
EDWARD GREEN: Big Boss? What does it do?
爱德华．格林： “大老板”? 有什么功能?
DEREK JONES: Ahah! Look: Say＂Hello, Big Boss＂.
德里克．琼斯：啊！看着：说“你好，大老板”。
EDWARD GREEN: Hello, Big Boss.
爱德华．格林：你好， “大老板”。
DEREK JONES: No, no. Into the microphone.
德里克．琼斯：不，不。对着麦克风说。
EDWARD GREEN: Hello, Big Boss.
爱德华．格林：你好，“大老板”。
DEREK JONES: Try again.
德里克．琼斯：再试一次。
EDWARD GREEN: Hello, Big Boss.
爱德华．格林：你好，“大老板”。
BIG BOSS: Hi. Edward. Welcome to Bibury Systems.
“大老板”：你好。爱德华。欢迎加入Bibury系统公司。
CLIVE HARRIS: What do you think, Don?
克莱夫．哈里斯：堂，你认为怎么样？
DON BRADLEY: I don't like this design.
堂．布拉德利：我不喜欢这个设计。
CLIVE HARRIS: I agree. It's not good.
克莱夫．哈里斯：我有同感。还不是很好。
I like this one. He looks angry.
我喜欢这个。他看上去生气的样子。
DON BRADLEY: Yes, I think it is very funny.
堂．布拉德利：对，很有趣。
DEREK JONES: What do you think?
德里克．琼斯：你认为怎么样?
EDWARD GREEN: What about glasses?
爱德华．格林：加上眼镜怎样?
DEREK JONES: That is very good.
德里克．琼斯：太棒了。
DEREK JONES: Good idea! Brilliant!
德里克．琼斯：好注意! 真聪明!
句型:
★.I’m 、、、
eg:
1、I’m Linda .
2、I’m the Head of Sales.
★.I’m a 、、、
eg:
1、 I’m a teacher.
2、 I’m a receptionist.
★.I report to、、、
eg:1、I report to Mr. Black. He is my boss.
★. This is 、、、
This is Sally, the secretary of Clive.
★. He is 、、、
He is our new Marketing Exective,Edward. He is Edward,our new Marketing Exective .
★.She is、、、
She is Lucy,my twin sister.
★.I work for、、、
Now I’m working for a big company.
★.Our company 、、、
Our company sells shoes.
★. We have offices 、、、
We have offices in New York/London.
★. How do you do/ Hello/ Hi. ★.Pleased/Glad/Nice to meet/see you.
★. A：How are you? /How are you doing? /How are things going?/How 's everything going?/How’s your day?
B：Fine,thank you./Not bad. /Not very good.Great./Just so-so. /Busy as usual.Wonderful. /Everything goes well
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视频
Unit 2 Using the telephone
一、New words and expressions生词和短语
★telephone /phone n.电话, 电话机 v.打电话
★telephone number 电话号码
★switchboard n.交换台/总机
★extension 分机
★direct line 直线
★confidential adj.机密的/秘密的
★mobile phone 移动电话cell phone
★available adj.有效的，可以得到的
1.I would like to speak to
2.Can I speak to
3.Can I talk to
4.Can I ask who's calling?
5.Can I take a message?
6.Hang on(hold on)
7.You've got the wrong number!
二、answer the question
1 what is the number of Phil's mobile phone?
2 Why is Don calling Phil?
三、Dialogue(一）
EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.
爱德华．格林：你好，我是爱德华．格林。请史密斯先生接电话。
SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.
史密斯的秘书：对不起，史密斯先生现在不在。
EDWARD GREEN: Okay. I'll ring back. Does Mr. Smith have a direct line?
爱德华．格林：那好吧。我再打过来。史密斯先生有直线电话吗？
SMITH'S SECRETARY: I'm sorry but the number is confidential.
史密斯的秘书：对不起，号码保密。
EDWARD GREEN: Okay. Thank you.
爱德华．格林：好的。谢谢。
JENNY ROSS: It's very difficult to speak to Mr. Smith.
詹妮．罗斯：想跟史密斯先生通电话真难。
EDWARD GREEN: Yes, I know.
爱德华．格林：是啊，我知道。
四、Dialogue（二）
NOVO RECEPTIONIST: Good morning, RUYJ Advertising.
NOVO 接待员：早上好， RUYJ 广告公司。
DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?
堂．布拉德利：早上好。我是堂．布拉德利。请菲尔．沃森接电话？
NOVO RECEPTIONIST: What company are you from please?
NOVO 接待员：您是哪家公司的？
DON BRADLEY: Bibury Systems.
堂．布拉德利：Bibury系统公司。
NOVO RECEPTIONIST: I'll put you through.
NOVO 接待员：我给您转过去。
DAVE Phil Watson's phone.
戴夫菲尔．沃森的电话。
DON BRADLEY: Good morning. Can I talk to Phil, please?
堂．布拉德利：早上好。请菲尔听电话
DAVE: Can I ask who's calling please?
戴夫：能问一下您是哪位吗？
DON BRADLEY: Don Bradley from Bibury Systems.
堂．布拉德利： Bibury系统公司的堂．布拉德利。
DAVE: Well, Mr. Bradley, I'm afraid Phil's not in the office at the moment.
戴夫：哦，布拉德利先生，菲尔目前不在办公室。
Can I take a message or would you like to ring him on his mobile (cell)phone?
让我给他捎信还是您打他的移动电话?
DON BRADLEY: I'll try his mobile. Can I have the number please?
堂．布拉德利：我还是打他的移动电话吧。请问号码是多少？
DAVE: 0802 54377
戴夫：0802 54377
DON BRADLEY: Just let me checkthat. Zero eight zero two five four three double seven.
堂．布拉德利：让我对一下。0802 54377。
DAVE: That's it.
戴夫：对。
DON BRADLEY: Thanks.
堂．布拉德利：谢谢。
PHIL WATSON: Hello. Phil Watson.
菲尔．沃森： 你好。菲尔．沃森。
DON BRADLEY: Hello. Phil, this is Don Bradley.
堂．布拉德利：你好。菲尔，我是堂．布拉德利。
PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?
菲尔．沃森： 你好， 堂。抱歉让你久等。你身体好吗?
DON BRADLEY: I'm fine, thanks. Can we meet? We have a new product and I want you to see it.
堂．布拉德利：好，谢谢。我们能见个面吗？我们有了新产品，我希望你看一下。
五、Dialogue（三）
SMITH'S SECRETARY: Hello, Mr. Smith's office.
史密斯的秘书：你好， 史密斯先生的办公室。
EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.
爱德华．格林：你好，我是Bibury系统公司的爱德华．格林。我之前打过电话。我想跟史密斯先生通电话。
SMITH'S SECRETARY: I'm afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?
史密斯的秘书：史密斯先生目前不在办公室。请问您有什么事?
EDWARD GREEN: It is very important. I represent Bibury Systems. We're got a new product and I want Mr. Smith to see it.
爱德华．格林：是很重要的事。我代表Bibury系统公司。我们新推出了一款产品，希望史密斯先生看一下。
SMITH'S SECRETARY: Please send the product specifications by mail, Mr. Green.
史密斯的秘书：格林先生，请把该产品的说明书邮寄给我们。
EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?
爱德华．格林：我希望史密斯先生看一下产品，并且希望直接和他谈一谈。什么时候打电话合适?
SMITH'S SECRETARY: You could try ringing this afternoon.
史密斯的秘书：你可以今天下午试着打一下。
EDWARD GREEN: Thank you. Goodbye.
爱德华．格林：谢谢。再见。
六、Answer the question回答以下问题
1.what is Derek's extension?
2.where is Mr.Smith?
七、Dialogue（四）
DEREK JONES: Yes.
德里克．琼斯：你好。
CALLER: Can I speak to Peter?
CALLER：请皮特听电话?
DEREK JONES: Peter Hill?
德里克．琼斯：皮特·希尔?
CALLER: No. Peter Toyama.
CALLER： No。皮特·富山。
DEREK JONES: There is no one here called Peter Toyama.
德里克．琼斯：我们这儿没皮特·富山这个人。
CALLER: Is that extension 367?
CALLER：这是367分机吗?
DEREK JONES: No, you're got the wrong number. This is 412.
德里克．琼斯：不是，你打错了。这是分机 412。
CALLER: I'm sorry. Could you put me back to the switchboard?
CALLER： 对不起。您能把我转回总机？
DEREK JONES: Yes, hang on.(old on)
德里克．琼斯：可以，稍等。
EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.
爱德华．格林：你好，我是爱德华．格林。我之前打过电话。我想跟史密斯先生通话。
SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.
史密斯的秘书：史密斯先生正在开会。
EDWARD GREEN: Is he free later this afternoon?
爱德华．格林：他今天下午稍后有空吗?
SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.
史密斯的秘书：没有。史密斯先生现在很忙。
EDWARD GREEN: I'll ring again tomorrow.
爱德华．格林：那我明天再打。
SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.
史密斯的秘书：史密斯先生明天也不在办公室。
八、Dialogue（五）
CLIVE HARRIS: Clive Harris.
克莱夫．哈里斯： 克莱夫．哈里斯。
KATE MCKENNA: Clive, it's Kate.
凯特．麦凯纳：克莱夫，是我， 凯特。
CLIVE HARRIS: Hello Kate.
克莱夫．哈里斯： 你好， 凯特。
KATE MCKENNA: Are you busy?
凯特．麦凯纳：忙吗?
CLIVE HARRIS: No, why?
克莱夫．哈里斯：不忙，什么事?
KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?
凯特．麦凯纳：我拿到了销售报告以及给酒井先生演示的所有数据。你要不要看一下?
GERALDINE： Good morning, Bibury Systems. How can I help you?
杰拉尔丁：早上好， Bibury系统公司。可以为您效劳吗？
MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.
酒井先生：你好。我是酒井。请哈里斯先生听电话。
GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.
杰拉尔丁：请稍等， 酒井先生。我给您转过去。
CLIVE HARRIS: Hello.
克莱夫．哈里斯：你好。
GERALDINE: Mr. Sakai is on the line.
杰拉尔丁：酒井先生打电话给您。
CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.
克莱夫．哈里斯：转过来…… 抱歉，凯特，我必须挂了。我有一个很重要的电话。迟点儿再跟你通话。
Hello, Mr. Sakai.
你好， 酒井先生。
MR. SAKAI: Hello, Mr. Harris, how are you?
酒井先生：你好， 哈里斯先生， 身体好吗?
CLIVE HARRIS: I'm very well, thank you. How are you?
克莱夫．哈里斯：很好， 谢谢。你呢?
MR. SAKAI: I'm fine. I'm calling about our meeting.
酒井先生：好。我打电话是有关我们会面的事宜。
CLIVE HARRIS: Yes?
克莱夫．哈里斯：有什么问题?
九、New words and expressions生词和短语
★sales report销售报告
★catalogue商品目录
★to publish出版
★voice-activated用声音启动
I'll put you through我帮你接通电话
Can I take a message?要留口信吗？
Can I ask him to call you back?我要让他给你回电吗？
十、Dialogue（六）
MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.
GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.
CLIVE HARRIS: Hello.
GERALDINE: Mr. Sakai is on the line.
CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.
Hello, Mr. Sakai.
MR. SAKAI: Hello, Mr. Harris, how are you?
CLIVE HARRIS: I'm very well, thank you. How are you?
MR. SAKAI: I'm fine. I'm calling about our meeting.
CLIVE HARRIS: Yes?
GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?
杰拉尔丁：你好，Bibury系统公司。可以为您效劳吗？请问您是？
I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.
克拉克先生，她的分机现在占线。您是等会儿，还是留口信？好的。我会让她打回给您。
十一、Answer the question回答以下问题
1.Does Mr. Smith know Edward?
2.What is Edward calling about?
十二、Dialogue（七）
JENNY ROSS: Good night, Edward.
詹妮．罗斯：晚上好， 爱德华。
EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.
爱德华．格林：晚上好。我正要再打一次史密斯先生的号码。
JENNY ROSS: Good luck!
詹妮．罗斯：祝你好运!
EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.
爱德华．格林：现在是6点钟，……或许史密斯先生还在工作。或许他的秘书不在。
JENNY ROSS: I don't think
詹妮．罗斯：我不认为 ……
EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.
爱德华．格林：等着看吧 …… 啊！史密斯先生? 我是爱德华．格林。
MR. SMITH: Yes.
史密斯先生：什么事？
EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.
爱德华．格林：您不认识我，我是Bibury系统公司堂．布拉德利手下的工作人员。
MR. SMITH: Yes?
史密斯先：怎样?
EDWARD GREEN: I spoke to your secretary today.
爱德华．格林：今天我跟您的秘书通过电话
MR. SMITH: Yes?
史密斯先生：哦?
EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.
爱德华．格林：您本月要出版产品目录。我们新推出一款产品。
MR. SMITH: I have all the products I need.
史密斯先生：我有我所需要的所有产品。
EDWARD GREEN: I would like you to have a word with Big Boss.
爱德华．格林：我希望您可以和 “大老板”说上一、两句。
MR. SMITH: I'm sorry?
史密斯先生：什么?
EDWARD GREEN: I'll put our new product on the line now.
爱德华．格林：我现在就把我们的新产品跟您连线。
BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.
“大老板”：你好，史密斯先生。我是"大老板"。我有18英寸高！我是声音启动型的，我想出现在您的产品目录上。
十三、对比练习:
1、I want to speak to Mr.Smith/★I would like to speak to Mr.Smith ,please
2、Give me the number/★Can I have the number please?
3、★I'm afraid Mr.Smith isn't in the office at the moment/Mr.Smith isn't here
4、Mr.Smith isn't available/★I'm sorry Mr.Smith isn't available,Can i take a message?
十四、复习：
1.生词和短语
sales report
figures
presentation
product
catalogue
to publish
Please hold the line,...
I'll put you through
I am calling about...
2.Dialogue（八）
EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.
SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.
EDWARD GREEN: Is he free later this afternoon?
SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.
EDWARD GREEN: I'll right again tomorrow.
SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.
CLIVE HARRIS: Clive Harris.
KATE MCKENNA: Clive, it's Kate.
CLIVE HARRIS: Hello Kate.
KATE MCKENNA: Are you busy?
CLIVE HARRIS: No, why?
KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?
GERALDINE： Good morning, Bibury Systems. How can I help you?
MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.
GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.
CLIVE HARRIS: Hello.
GERALDINE: Mr. Sakai is on the line.
CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.
Hello, Mr. Sakai.
MR. SAKAI: Hello, Mr. Harris, how are you?
CLIVE HARRIS: I'm very well, thank you. How are you?
MR. SAKAI: I'm fine. I'm calling about our meeting.
CLIVE HARRIS: Yes?
GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?
I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.
JENNY ROSS: Good night, Edward.
EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.
JENNY ROSS: Good luck!
EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.
JENNY ROSS: I don't think
EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.
MR. SMITH: Yes.
EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.
MR. SMITH: Yes?
EDWARD GREEN: I spoke to your secretary today.
MR. SMITH: Yes?
EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.
MR. SMITH: I have all the products I need.
EDWARD GREEN: I would like you to have a word with Big Boss.
MR. SMITH: I'm sorry?
EDWARD GREEN: I'll put our new product on the line now.
BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.
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Unit 3 Making appointments
一、Dialogue（一）
EDWARD GREEN: So, Mr. Smith, when can we meet?
爱德华．格林：那么，史密斯先生，我们什么时候可以见面?
MR. SMITH: I' m busy all next week.
史密斯先生：我下周都很忙。
EDWARD GREEN: Maybe the week after?
爱德华．格林：下下周?
MR. SMITH: Talk to my secretary.
史密斯先生：跟我秘书定吧。
EDWARD GREEN: You print your catalogue this month, don' t you?
爱德华．格林：你是这个月出版产品目录吧?
MR. SMITH: Yes.
史密斯先生：是的。
EDWARD GREEN: Could you possibly see the product this week? It won' t take long.
爱德华．格林：那你能不能本周看一下产品?不会花太长时间。
MR. SMITH: Okay. Be here Wednesday morning...eight sharp!
史密斯先生：好吧。周三早上到我这儿来……8点整!
I' ll give you twenty minutes.
我给你20分钟的时间。
EDWARD GREEN: Thank you Mr. Smith. I' ll see you on Wednesday morning at 8 o' clock.
爱德华．格林：谢谢，史密斯先生。那就周三早上8点钟见。
JENNY ROSS: Well done!
詹妮．罗斯：做的好!
二、短语和句型
When can we meet?
I'm busy today
I'm very busy this week
It will take an hour
It will take ten minutes
It won't take long.
I'll see you on Wednesday at eight o'clock.
I arrive at 3 sharp.
to set up a meeting /to arrange a meeting
安排会议/会面
itinerary旅行计划/旅行日程
三、Answer the question ：
1.When must the meeting be?
2.How long will that meeting take?
Dialogue（二）
CLIVE HARRIS: Good morning. Geraldine.
克莱夫．哈里斯：早上好。杰拉尔丁。
GERALDINE: Good morning, Mr. Harris.
杰拉尔丁：早上好， 哈里斯先生。
CLIVE HARRIS: Jenny, could you ring up Mr. Sakai' s office in Japan?
克莱夫．哈里斯：詹妮，你能给日本酒井先生的办公室打个电话吗?
We need to set up a meeting.
我们要安排个会议。
Not this week...but the meeting must be before November 3rd.
不是本周……但会议必须是在11月3日前 。
I' d like Kate, Don Bradley and Derek to be there.
凯特、堂．布拉德利和德里克要出席。
CLIVE HARRIS: Clive Harris.
克莱夫．哈里斯：克莱夫．哈里斯。
DEREK JONES: Clive, it' s Derek.
德里克．琼斯：克莱夫，是我， 德里克。
CLIVE HARRIS: Hello, Derek. What can I do for you?
克莱夫．哈里斯：你好， 德里克。我能为你做些什么？?
DEREK JONES: Could you come down to the development workshop for a second?
德里克．琼斯：你能下来一趟研发车间吗？
CLIVE HARRIS： Derek, I' m busy.
克莱夫.哈里斯: 德里克，我在忙着。
DEREK JONES: Come on. It' ll take ten minutes.
德里克．琼斯：来吧。只要10分钟。
CLIVE HARRIS: Alright I' ve got five minutes.
克莱夫．哈里斯：好吧，我只有5分钟。
I' m seeing Kate Mckenna at eleven.
我11点还要见凯特．麦凯纳。
四、Answer the question ：
3、Who does Jenny talk to?
4.Why is Jenny making the call?
Dialogue（三）
JENNY ROSS: could I speak to Mr. Sakai' s secretary...
詹妮．罗斯：请酒井先生的秘书听电话……
This is Jenny from Bibury Systems in the UK.
我是英国Bibury系统公司的詹妮。
Mr. Harris would like to arrange a meeting with Mr. Sakai.
哈里斯先生希望可以和酒井先生安排一次会议。
I wonder if you could check Mr. Sakai' s European itinerary.
我想知道你能不能核对一下酒井先生欧洲的行程。
五、Answer the question ：
5.What is the message that Geraldine gives to Clive Harris?
6.When is Edward Green free for a meeting?
Dialogue（四）
GERALDINE: Yes...I will make sure he gets the message...Alright...goodbye.
杰拉尔丁：好………我保证他得到消息 …… 好吧 …… 再见。
Ah, Mr. Harris, I' ve just had a call from Mr. Peter' s secretary.
啊， 哈里斯先生， 我刚接到皮特先生秘书的电话。
I' m afraid he' s going to be fifteen minutes late for his appointment this afternoon.
今天下午的约会，他可能要晚到15分钟。
CLIVE HARRIS: Okay. That' s no problem.
克莱夫．哈里斯：好的。没问题。
GERALDINE: Good morning, Bibury Systems.
杰拉尔丁：早上好， Bibury系统公司。
GERALDINE: Well, Mr.Green can see you at eleven o' clock on Monday. Is that alright?
杰拉尔丁：噢， 格林可以在周一上午11点钟进你。有问题吗?
No, I' m sorry, on Tuesday he has a meeting in the morning.
没有， 对不起， 他周二上午有个会。
Is the afternoon possible?Alright. Thank you.
下午行吗？好的。谢谢。
六、New words and expressions生词和短语
launch date产品上市日
schedule安排时间
deadline最后期限
miss an opportunity错过机会
on schedule按计划完成
meet the deadline按时完工
Answer the question ：
7.When is the launch date?
Dialogue（五）
DEREK JONES: What do you think?
德里克．琼斯：你认为怎么样?
CLIVE HARRIS: We' ll miss the launch date.
克莱夫．哈里斯：我们可能会错过发布日期。
DEREK JONES: No, it' ll be on schedule.
德里克．琼斯：不会，会准时的。
CLIVE HARRIS: February 15th?
克莱夫．哈里斯：2月15日?
DEREK JONES: It will be ready for February 15th.
德里克．琼斯：2月15日前会准备好的。
CLIVE HARRIS: We must meet the deadline.
克莱夫．哈里斯：我们必须赶上最后期限。
七、Answer the question ：
8.When in November is Mr.Sakai available for a meeting?
Dialogue（六）
JENNY ROSS: Kate! Have you got a minute?
詹妮．罗斯：凯特!有时间吗?
KATE MCKENNA: What' s wrong, Jenny?
凯特．麦凯纳：怎么了， 詹妮?
JENNY ROSS: I have a problem.
詹妮．罗斯：我有个问题。
I am trying to arrange the meeting with Mr. Sakai，He is in the UK for these three days。
我在安排和酒井先生的会面，他有三天在英国。
The first, the second and the third of November, but he is only available on the first and the second...that' s the Monday and the Tuesday.
分别是11月的1、23号，但他只有1号、2号……也就是周以和周二有空。
Clive Harris is in Scotland on the Tuesday and Don can' make Monday morning...
而克莱夫·哈里斯周二在苏格兰，堂周一早上又不行 ……
and you and Derek are both in meetings on Monday afternoon，What am I to do?
而你和德里克周一下午又有会，我该怎么办?
KATE MCKENNA: Set up an evening meeting?
凯特．麦凯纳：会议安排在晚上怎么样?
JENNY ROSS: No, Mr. Sakai' s secretary says he has dinner engagements on the second and the third.
詹妮．罗斯：不行，酒井先生的秘书说，他在2号、3号晚上有晚餐约会。
KATE MCKENNA: Monday evening?
凯特．麦凯纳：周一晚上?
JENNY ROSS: Mr. Sakai arrives at the airport at nine o' clock on Monday morning and it' s a nine hour flight.
詹妮．罗斯：酒井先生周一早上9点到机场，而整个航程有9个小时。
Monday evening is not a good time for the meeting，He' ll be jet lagged.
周一晚上不好，他会有时差反应的。
KATE MCKENNA: Then Derek and I will have to change our arrangements.
凯特．麦凯纳：那么，德里克和我就不得不改变我们的安排了。
May I see my diary?
我来看一下我的日程安排？
Change our ten o' clock meeting with Mr. Clark.
把10点钟和克拉克先生的会议改期。
Make it at half past eight on the 4th.
安排在4号8：30吧。
JENNY ROSS: You' re giving a dinner party on the 4th.
詹妮．罗斯：你4号有个宴会。
KATE MCKENNA: Eight-thirty a.m., not eight-thirty p.m.
凯特．麦凯纳：是上午8：30，不是下午8：30。
JENNY ROSS: That' s going to be a long day.
詹妮．罗斯：那天真够你忙的了。
EDWARD GREEN: Good Morning!
爱德华．格林：早上好!
KATE MCKENNA: Hi, Edward. How' s it going?
凯特．麦凯纳：你好， 爱德华。怎么样?
EDWARD GREEN: It' s going very well!
爱德华．格林：一切都好!
KATE MCKENNA: You look very happy.
凯特．麦凯纳：你看上去很高兴。
EDWARD GREEN: I am happy. I met Mr. Smith this morning at eight-thirty.
爱德华．格林：我高兴。我今天早上8：30见了史密斯先生。
KATE MCKENNA: That' s very good. And?
凯特．麦凯纳：很好啊。然后呢?
EDWARD GREEN: Mr. Smith liked Big Boss.
爱德华．格林：史密斯先生喜欢“大老板”。
KATE MCKENNA: Good.
凯特．麦凯纳：好。
EDWARD GREEN: But he didn' t like the name.
爱德华．格林：但他不怎么喜欢它的名字。
KATE MCKENNA: Why not?
凯特．麦凯纳：为什么?
EDWARD GREEN: He says Big boss isn' t a good name.
爱德华．格林：他说，“大老板”不是个好名字。
He wants to call it Tycoon Tim. But he thinks Big Boss will sell.
他想把它叫做“大款蒂姆”。但他又认为，叫 “大老板”会畅销。
KATE MCKENNA: Well done! It' s your first marketing success.
凯特．麦凯纳：做的好！这是你营销的第一个成功。
复习：
Be here Monday morning/Change our ten o'clock meeting/★Could you...?/★Could you ring Mr.Smith's office/★★Could you possibly...?/★★I wonder if you could...?
eg: 1.Could you possibly see the product this week?
2.I wonder if you could come this afternoon.
3.We'll miss the launch date.
4.It'll be on schedule.
5.We must meet the deadline.
6.It won't take long.
重点词汇：
launch date
schedule
deadline
miss a deadline
meet a deadline
Unit 4 Receiving visitors
一、Answer the question ：
1.What time will Mr.Sakai arrive?
2.And what does Kate say to Don?
Dialogue（一）
KATE MCKENNA: You know Mr. Sakai is coming at ten o' clock, don' t you, Jenny?
凯特．麦凯纳：詹妮，酒井先生10点钟要来，你知道吗？
JENNY ROSS: Yes, I do. It' s an important meeting, isn' t it?
詹妮．罗斯：是的，我知道。这次会议很重要，是吗？KATE MCKENNA: And the slides are ready, aren' t they?
凯特．麦凯纳：幻灯片已经准备好了，对吗？
JENNY ROSS: Yes, they are.
詹妮．罗斯：是的，准备好了。
KATE MCKENNA: And you have checked the monitor, haven' t you?
凯特．麦凯纳：你也检查过显示器，对吧？
JENNY ROSS: Yes, Kate, I have.
詹妮．罗斯：是的， 凯特，我已经检查过了。
KATE MCKENNA: Sorry, Jenny, it really is very important.
凯特．麦凯纳：詹妮，不好意思，不过这次会议真是太重要了。
DON BRADLEY: Good morning!
堂．布拉德利：早上好!
JENNY ROSS: Hello, Don.
詹妮．罗斯：你好， 堂。
DON BRADLEY: Is everything ready for the big day?
堂．布拉德利：这可是个大日子，都准备好了吗？
JENNY ROSS: I think so.
詹妮．罗斯：我想是的。
KATE MCKENNA: Don, I' m worried about the last part of the presentation. Can we talk?
凯特．麦凯纳：堂，我对演示的最后一部分有点担心。我们能谈谈吗？
二、生词和短语
1.Thank you very much for collecting me.
2. It's a pleasure.
3.Don't mention it.
4.It's good of you to visit us.
5.Thank you for sparing the time
display unit展览品
rough desigen初步设计
make an impact制造影响
efficient效率高的
to employ雇佣
staff职员
full-time staff全工作日的职员
casual staff临时工
Dialogue（二）
MR. SAKAI: Thank you very much for collecting me.
酒井先生：非常感谢你来接我。
CLIVE HARRIS: It' s a pleasure. Don' t mention it.
克莱夫．哈里斯：乐意效劳。没什么的。
CLIVE HARRIS: Is your hotel okay?
克莱夫．哈里斯：宾馆还好吧？
MR. SAKAI: Yes, thanks. It' s fine.
酒井先生：是的， 谢谢。很好。
CLIVE HARRIS: It is good of you to visit us.
克莱夫．哈里斯：你来探望我们真是太好了。
Thank you for sparing the time. I know you have a busy itinerary.
谢谢你抽出时间来，我知道你的行程很紧。
MR. SAKAI: It' s a pleasure, Mr. Harris.
酒井先生：这是我的荣幸，哈里斯先生。
I enjoy coming to Britain. And I am looking forward to my visit to Bibury Systems.
我很高兴来英国。并且很期望对Bibury系统公司的参观。
CLIVE HARRIS: It' s kind of you to say so.
克莱夫．哈里斯：你这么说真是太感谢你了。
We' ll do our best to make your visit worthwhile.
我们会尽一切努力使你的来访有价值。
三、Answer the question ：
1.What two changes does Don want to make to the rough design?
2.How many people work for Bibury Systems full time?
3.What is Mr.Sakai's first name?
Dialogue（三）
DON BRADLEY: You' re seeing Phil Watson at twelve o' clock about the display unit design.
堂．布拉德利：你12点钟要见菲尔o沃森，商谈展品的设计。
Do you understand the problem?
你明白有什么问题了？
EDWARD GREEN: No, I don' t.
爱德华．格林：不，没有。
DON BRADLEY: These are the rough designs.
堂．布拉德利：这些是设计初稿。
Choosing the right colour is very important.
选择正确的颜色是很重要的。
EDWARD GREEN: Sorry, could you explain what you mean?
爱德华．格林：不好意思，能解释一下你的意思吗？
DON BRADLEY: Well, we need different colours.
堂．布拉德利：哦，我们需要不同的颜色。
EDWARD GREEN: Ah, do you mean stronger colours?
爱德华．格林：啊，你是说要更深的颜色吗？
DON BRADLEY: Yes, I do.
堂．布拉德利：是的。
This display unit must make an impact.
这件展品必须给人眼前一亮的感觉。
It' s very important.
这很重要。
It must look right for the launch.
它必须要适合本次的发行。
It must look exciting.
必须令人心动。
EDWARD GREEN: I understand.
爱德华．格林：我明白了。
DON BRADLEY: Well, make sure that Phil understands.
堂．布拉德利：对了，一定要让菲尔明白。
Also this pictures of Big Boss need to be bigger...
另外，“大老板”的照片还要大些……
CLIVE HARRIS: So, we aren' t a very big company...but I think we are very efficient.
克莱夫．哈里斯：我们公司尽管不是很大……，但办事效率却是很高的。
MR. SAKAI: How many people do you employ?
酒井先生：你们公司有多少员工？
CLIVE HARRIS: About seven hundred full-time.
克莱夫．哈里斯：有约700名全职员。
But we take on casual staff when we need them.
但有需要时我们也会雇临时工。
Would you like some more coffee, Mr. Sakai?
酒井先生，要不要再来些咖啡?
MR. SAKAI: No, thank you. And, please, call me Kazo.
酒井先生：不， 谢谢。请还是叫我加须吧。
CLIVE HARRIS: And you must call me Clive.
克莱夫．哈里斯：那你就叫我克莱夫。
So, shall we have a look around?
那么，我们四处参观一下？
MR. SAKAI: That would be very nice.
酒井先生：那太好了。
CLIVE HARRIS: Then perhaps we could have some lunch.
克莱夫．哈里斯：之后，我们可以一起吃午餐。
And then after lunch some of my senior managers will make a presentation to you.
午餐后，我的几名高级经理会给你做场演示。
Would you like to leave your coat and briefcase here?
你要不要把外套和公文包放在这里？
MR. SAKAI: Thank you.
酒井先生：谢谢。
四、Answer the question ：
1.Have Mr.Sakai and Don Bradley met before?
2.Don comes from America but which city in America?
Dialogue（四）
CLIVE HARRIS: And this is our Sales and Marketing Department.
克莱夫．哈里斯：这是我们的销售和市场营销部。
I don' t think you have met Kate Mckenna.
你还没见过凯特．麦凯纳吧？
She is Head of Sales.
她是我们的销售主管。
KATE MCKENNA: How do you do?
凯特．麦凯纳：你好！
MR. SAKAI: Kazo Sakai, let me give you my card.
酒井先生：加须．酒井，这是我的卡片。
KATE MCKENNA: Thank you.
凯特．麦凯纳：谢谢。
CLIVE HARRIS: And this is Don Bradley.
克莱夫．哈里斯：这位是堂．布拉德利。
DON BRADLEY: Hello, Mr. Sakai. We have spoken on the phone.
堂．布拉德利：你好， 酒井先生。我们在电话上交谈过。
MR. SAKAI: Hello, Mr. Bradley. You are American.
酒井先生：你好， 布拉德利先生。你是美国人。
And what part of America are you from?
美国哪个部分?
DON BRADLEY: Los Angeles. But I have lived in the UK for five years. I like... /Ah. I have visited ?
堂．布拉德利：洛杉矶。不过我在英国已经住来年了。我喜欢……/啊。我参观过 ……
MR. SAKAI: I' m sorry.
酒井先生：对不起。
DON BRADLEY: No, please,after you.
堂．布拉德利：不，你先请。
MR. SAKAI: I have been to Los Angeles two or three times.
酒井先生：我曾经去过洛杉矶两、三次。
It' s an interesting city.
是个有趣的城市。
Well, I hope we have a chance to talk again.
希望有机会我们再聊。
CLIVE HARRIS: Yes, you' ll be seeing Don at the presentation this afternoon.
克莱夫．哈里斯： 好，你会在今天下午的演示上见到堂。
MR. SAKAI: I look forward to that.
酒井先生：好期望啊。
五、短语
1.Let me introduce you to、、、
2.Let me give you my card.
3.It's very nice to meet you.
4.After you.
5.Please meke yourself at home.
Dialogue（五）
PHIL WATSON: Edward?
菲尔．沃森：爱德华
EDWARD GREEN: Yes.
爱德华．格林：是的。
PHIL WATSON: Hi, Edward.
菲尔．沃森：你好， 爱德华。
EDWARD GREEN: Hello.
爱德华．格林： 你好。
PHIL WATSON: Phil Watson. Good to meet you.
菲尔．沃森：菲尔．沃森。遇见你很高兴。
Have you been waiting long?
等了很久了吗?
EDWARD GREEN: Not really.
爱德华．格林：不久。
PHIL WATSON: Sorry, I was delayed.
菲尔．沃森：对不起，我被耽误了。
Shall we get straight down to business?
我们就开门见山开始谈生意?
EDWARD GREEN: Why not?
爱德华．格林：好啊。
PHIL WATSON: Follow me.
菲尔．沃森：跟我来。
六、Answer the question ：
1.Where do Clive and Mr.Sakai go for lauch?
2.And what will Mr.Sakai do this evening?
Dialogue（六）
CLIVE HARRIS: And this is our Sales and Marketing Department. I don' t think you have met Kate Mckenna.She is Head of Sales.
KATE MCKENNA: How do you do?
MR. SAKAI: Kazo Sakai, let me give you my card.
KATE MCKENNA: Thank you.
CLIVE HARRIS: And this is Don Bradley.
DON BRADLEY: Hello, Mr. Sakai. We have spoken on the phone.
MR. SAKAI: Hello, Mr. Bradley. You are American.
And what part of America are you from?
DON BRADLEY: Los Angeles. But I have lived in the UK for five years. I like... /Ah. I have visited ?
MR. SAKAI: I' m sorry.
DON BRADLEY: No, please,after you.
MR. SAKAI: I have been to Los Angeles two or three times. It' s an interesting city.
Well, I hope we have a chance to talk again.
CLIVE HARRIS: Yes, you' ll be seeing Don at the presentation this afternoon.
MR. SAKAI: I look forward to that.
CLIVE HARRIS: Derek, let me introduce you to Mr. Sakai from Detmore Systems.
克莱夫．哈里斯：德里克，我来给你介绍Detmore系统公司的酒井先生。
Mr. Sakai, can I present Derek Jones?
酒井先生，我来介绍德里克·琼斯可以吗?
Derek is our Development Manager.
德里克是我们研发部经理。
DEREK JONES: It' s very nice to meet you, Mr. Sakai.
德里克．琼斯：很高兴见到你， 酒井先生。
MR. SAKAI: Hello, Mr. Jones. I' m sorry to interrupt your work.
酒井先生：你好， 琼斯先生。对不起打断了你的工作
DEREK JONES: Not at all? I like meeting visitors.
德里克．琼斯：没有--我喜欢会见访客。
You' re very welcome. Please make yourself at home.
很欢迎你来。请随意。
MR. SAKAI: So this is the development workshop?
酒井先生：这里就是研发车间吗？
DEREK JONES; Most of our products start here and this is our latest product, Big Boss.
德里克．琼斯：我们大部分产品从这里开始研发，这是最新产品， "大老板"。
MR. SAKAI: Ah, yes.
酒井先生：啊，是啊。
CLIVE HARRIS: Yes, we think Big Boss will be very successful.
克莱夫．哈里斯：我们认为"大老板"这款产品将会很成功的。
MR. SAKAI: And what does he do?
酒井先生：他可以做什么?
CLIVE HARRIS: Say hello.
克莱夫．哈里斯：说“你好”。
BIG BOSS: (IN JAPANESE) Hello, Mr. Sakai. Welcome to Bibury Systems.
“大老板”：(日语) 你好， 酒井先生。欢迎光临Bibury系统公司。
MR. SAKAI: Ah, he speaks Japanese.
酒井先生:啊，他说的是日语。
DEREK JONES: He also listens.
德里克．琼斯：他还会听呢！
And by changing the chip he understands and speaks any language.
通过更换晶片，它可以说任何一种语言。
BIG BOSS: How are you fixed for lunch?
“大老板”：你午餐是怎么安排的?
MR. SAKAI: Thank you, but I have another engagement.
酒井先生：谢谢， 但是我有约了。
BIG BOSS: Okay, another time, maybe.
“大老板”：好的，或者下次吧。
PHIL WATSON: So, you say you want stronger colours. What about this?
菲尔．沃森：你说想要更深的颜色。这个怎么样?
EDWARD GREEN; I' m not sure about this one, are you?
爱德华．格林：这种颜色，我不确定，你呢？
PHIL.WATSON: No.
菲尔．沃森：不。
EDWARD GREEN: Could we have these two colours?
爱德华．格林：我们可以要这两种颜色吗?
PHIL WATSON: Yes, but those two colours together?
菲尔．沃森：可以，但是两种颜色一起吗?
EDWARD GREEN: Ah right.
爱德华．格林：啊，对啊。
CLIVE HARRIS: So, what kind of food do you like?
克莱夫．哈里斯：那，你喜欢什么菜？
Italian? Or there is a very good French restaurant close to the office.
意大利菜？或者办公室很近就有一家法国餐馆。
MR. SAKAI: Whatever you recommend.
酒井先生：随便吧。
I like eating all kinds of food.
我对所有的菜都喜欢。
CLIVE HARRIS: Then let' s go to the French restaurant.
克莱夫．哈里斯：那我们就去法国餐馆。
Geraldine, please confirm lunch for two at Rene' s and cancel the other reservations.
杰拉尔丁，确认一下在雷内餐馆两个人的午餐，其他地方的预订取消。
GERALDINE: Okay, Mr. Harris.
杰拉尔丁：好的， 哈里斯先生。
Hello. I' m calling from Bibury Systems.
你好。我是Bibury系统公司的。
I' d like to confirm our reservation for two people at 12.30 please.
我想确认一下12：30的两个人的订餐。
The name is Harris， Thanks a lot. Goodbye.
名字是哈里斯，多谢。再见。
CLIVE HARRIS: By the way, are you free this evening?
克莱夫．哈里斯：顺便问一下，你晚上有空吗?
MR. SAKAI: Yes, I am.
酒井先生：是的，有。
CLIVE HARRIS: My wife and I are going to the theatre this evening.
克莱夫．哈里斯：我和太太今晚要去影院看电影。
Would you like to join us?
想不想和我们一起去？
MR. SAKAI: That' s very kind, but no thank you.
酒井先生：非常感谢， 但我还是不去了。
I love going to the theatre, but travelling makes me very tired.
我是喜欢看电影，但旅途颠簸的我太累了。
Tonight I must sleep.
今晚我一定要好好睡一觉。
CLIVE HARRIS: Geraldine, we' ll be back for 1.45.
克莱夫．哈里斯：杰拉尔丁， 我们1：45回来。
MR. SAKAI: I must tell you Clive, Big Boss made me smile.
酒井先生：克莱夫， 我一定要告诉你，“大老板” 使我眉开眼笑。
七、复习总结：
latest product最新产品
chip微型电路
stronger colours色彩更鲜艳
1. You know Mr.Sakai is coming at ten o'clock don't you?
2. It's an important meeting ,isn't it ?
3. The slides are ready aren't they?
4. Is verything ready?（I think so)
5. Do you understand the problem?
6. Sorry, could you explain what you mean?
7. Do you mean stronger colours?
8. Would you like some coffee?
9. Would you like to leave your coat here?
10. That would be very nice/No thank you
1. I like...
eg:I like eating all kinds of food.
2. I love...
eg:I love going to the theatre
3. I enjoy..
eg:I enjoy coming to Britain
短语：
Let me introduce
Can I present
And this is
Let me give you my card
this is my name card
it's very nice to meet you
please make yourself at home
I'm sorry to interrupt you work
Shall we get straight down to business?
Unit6 MAKING TRAVEL ARRANGEMENTS
KATE MCKENNA:
January 28th! We can't make that deadline.
DON BRADLEY:
Yes, we can. It's difficult, but it's possible.
KATE MCKENNA:
I don't know. We launch the mide Monkey on January 26th.
DON BRADLEY:
We can ressgage the launch of the Mide Monkey, can we?
KATE MCKENNA:
I'd have to talk to the distribute as soon as possible.
DON BRADLEY:
When can you go to see them?
KATE MCKENNA:
I have to take the first flight I can.
MR. SAKAI:
The presentation was very interesting.
CLIVE HARRIS:
Thank you.
MR. SAKAI:
There are exciting possibilities for both of our companies.
CLIVE HARRIS:
Yes, I think so. We have a lot of discuss, don't we?
MR. SAKAI:
Yes, we do. I would like to stay next year if that is possible.
CLIVE HARRIS:
I would be the deliter. We can range everything. What is you riternery?
MR. SAKAI:
I am sagure to flight to Frankfor tomorrow morning at seven. Would you be possible to find out if there is a enough xxx flight?
CLIVE HARRIS:
Of course. I will do that now. Jenny, we need to check flight of Frankfu for SAKAI XXX.
PHIL WATSON:
So, that's excellent. We agree on the design. I think those courlers work well together. And lench look good.
EDWARD GREEN:
I think Don will be very happy with this. But I'd confirm by fax tommorrow morning.
PHIL WATSON:
And wins you deadline.
EDWARD GREEN:
Every thing must be ready for the launch on Febuary 15th.
PHILL WATSON:
No problem.
EDWARD GREEN:
Do you mind if I use your phone to order taxi.
PHILL WATSON:
I will do it for you.
Hello, could you send a taxi,please.Yes, to go form RUYG Advertising 37 Chil Street to ...
What's the address?
EDWARD GREEN:
Bollou House Canary Walf.
PIL WATSON:
To Bollou House Canary Walf. As soon as possible,please.
-----------------
TO BE CONTINUED
-----------------
Unit6 MAKING TRAVEL ARRANGEMENTS (modification)
KATE MCKENNA:
January 28th! We can't make that deadline.
DON BRADLEY:
Yes, we can. It's difficult, but it's possible.
KATE MCKENNA:
I don't know. We'e launching the Mad Monkey on January 26th.
DON BRADLEY:
We can re-schedule the launch of the Mad Monkey, can we?
KATE MCKENNA:
I'd have to talk to the distributors as soon as possible.
DON BRADLEY:
When can you go and see them?
KATE MCKENNA:
I have to take the first flight I can.
MR. SAKAI:
The presentation was very interesting.
CLIVE HARRIS:
Thank you.
MR. SAKAI:
There are exciting possibilities for both of our companies.
CLIVE HARRIS:
Yes, I think so. We have a lot to discuss, don't we?
MR. SAKAI:
Yes, we do. I would like to stay an extra day if that is possible.
CLIVE HARRIS:
I would be delighted. We can arrange everything. What is you itinerary?
MR. SAKAI:
I am scheduled to fly to Frankfurt tomorrow morning at seven. Would you be possible to find out if there is an afternoon flight?
CLIVE HARRIS:
Of course. I will do that now. Jenny, we need to check flights to Frankfurt for SAKAI-san...
PHIL WATSON:
So, that's excellent. We agree on the design. I think those colours will work well together. And lettering looks good.
EDWARD GREEN:
I think Don will be very happy with this. But I'd confirm by fax tommorrow morning.
PHIL WATSON:
And when is you deadline.
EDWARD GREEN:
Every thing must be ready for the launch on Febuary 15th.
PHILL WATSON:
No problem.
EDWARD GREEN:
Do you mind if I use your phone to order a taxi.
PHILL WATSON:
I will do it for you.
Hello, could you send a taxi,please.Yes, to go form RUYG Advertising 37 Chelsea Street to ...
What's the address?
EDWARD GREEN:
Barlow House Canary Wharf.
PIL WATSON:
To Barlow House Canary Wharf. As soon as possible,please.
-----------------
TO BE CONTINUED
-----------------
Unit6 MAKING TRAVEL ARRANGEMENTS (CONTINUING)
JENNY ROSS:
Good afternoon. I have any qury about the flights to Frankfurt. Other any flights tomorrow afternoon? One passager travelling business class. What time does the flight leave? And what is the checking time, please? Yes, I will hold.
EDWARD GREEN:
Don, you look busy.
DON BRALEY:
Hi, Edward. How do you get on with RUYJ Advertising?
EDWARD GREEN:
Fine. They can complish the artwork next week and deliver the packaing and display material on February 1th.
DON BRALEY:
Ah.
EDWARD GREEN:
What about donen wrong?
DON BRALEY:
We have a problem.
JENNY ROSS:
Is there an earlier flight? No, I really want to direct flight. OK, I will half on.
KATE MCENNA:
Sorry, Jenny. Could you find out the time of lights to Elandt and reserve me a seat. Bussiness class, no smoking , returning the day after tomorrow. Thanks. I am going home to pack bag. I will phone you in half an hour.
CLIVE HARRIS:
Have you stay in Frankfurt before?
MR. SAKAI:
Oh, yes. Many times.
JENNY ROSE:
Clive. Sakai-san. Can I just have a word?
MR. SAKAI:
Of course.
JENNY ROSE:
It's about your travel plans.
MR. SAKAI:
Ah, thank you.
JENNY ROSE:
We have arrange everything for you . You leave London at 14: 55 tomorrow. Latest check time is 13: 55 at tomorrow two. You are be up great to first class at no extra charge.
MR. SAKAI:
That's very kind. Do you know what time arrive in Frankfurt?
JENNY ROSS:
You'll arrive Frankfurt at 17:30 local time. And we have also arraged for a car to take you to Seven o'clock Meeting.
You flight back to Japan is Saturday at 12:20. With stopper of indeby at Iceland expense. But you need to reconfirm that gany 48 hours before you travel.
MR. SAKAI:
Thank you very much , Jenny.
JENNY ROSS:
My pleasure, Sakai-san.
I hope to return your hosbitelity when you come to Japan next month.
DON BRADLEY:
Derek.
DEREK JONES:
Uh, huh!
DON BRADLEY:
Can I ask you a quick question?
DEREK JONES:
Fire away.
DON BRADLEY:
Can you make this January 28th deadline?
DEREK JONES:
Who knows?
It's difficult to say. Because There is a lot of work to do.
DON BRADLEY:
Well, it's getting late. I am going home and will talk tomorrow. See you the morning.
DEREK JONES:
Good night.
CAR HIRE CLERK:
The caid see by outside would take it your car.You will have a nice dinner.
How can I help you?
JENNY ROSE:
I would like to hire a car.
CAR HIRE CLERK:
For how long?
JENNY ROSE:
Just for 24 hours.
CAR HIRE CLERK:
Which catgou of car would you like Mamu?
JENNY ROSE:
I'd like the Sidander Fordao Slown.
CAR HIRE CLERK:
That's fine. That price in close for close viver on limited malig. How are you paying?
JENNY ROSE:
I have a caoper charge card.
CAR HIRE CLERK:
That's fine. May I see you trivi slees please?
BIG BOSS:
xxxx to be on the market by Janury 28th!
Unit6 MAKING TRAVEL ARRANGEMENTS (CONTINUING modification)
JENNY ROSS:
Good afternoon. I have an enquiry about the flights to Frankfurt. Are there any flights tomorrow afternoon? One passager travelling business class. What time does the flight leave? And what is the check in time please? Yes, I will hold.
EDWARD GREEN:
Don, you look busy.
DON BRALEY:
Hi, Edward. How did you get on with RUYJ Advertising?
EDWARD GREEN:
Fine. They complete the artwork next week and deliver the packaging and display materials on February 1th.
DON BRALEY:
Ah.
EDWARD GREEN:
What have I done wrong?
DON BRALEY:
We have a problem.
JENNY ROSS:
Is there an earlier flight? No, I really want a direct flight. OK, I will hang on.
KATE MCENNA:
Sorry, Jenny. Could you find out the time sof lights to Atlanta and reserve me a seat. Bussiness class, no smoking , returning the day after tomorrow. Thanks. I am going home to pack a bag. I will phone you in half an hour.
CLIVE HARRIS:
Have you stayed in Frankfurt before?
MR. SAKAI:
Oh, yes. Many times.
JENNY ROSE:
Clive. Sakai-san. Can I just have a word?
MR. SAKAI:
Of course.
JENNY ROSE:
It's about your travel plans.
MR. SAKAI:
Ah, thank you.
JENNY ROSE:
We have arranged everything for you . You leave London at 14: 55 tomorrow. Latest check in time is 13: 55 at Terminal Two. You have been upgraded to First Class at no extra charge.
MR. SAKAI:
That's very kind. Do you know what time I arrive in Frankfurt?
JENNY ROSS:
You'll arrive Frankfurt at 17:30 local time. And we have also arraged for a car to take you to your seven o'clock meeting.
You flight back to Japan is Saturday at 12:20. With a stop over in Dubai at the airline's expense. But you need to re-confirm that leg of your journey 48 hours before you travel.
MR. SAKAI:
Thank you very much , Jenny.
JENNY ROSS:
My pleasure, Sakai-san.
I hope to return your hospitality when you come to Japan next month.
DON BRADLEY:
Derek.
DEREK JONES:
Uh, huh!
DON BRADLEY:
Can I ask you a quick question?
DEREK JONES:
Fire away.
DON BRADLEY:
Can you make this January 28th deadline?
DEREK JONES:
Who knows?
It's difficult to say. Because There is a lot of work to do.
DON BRADLEY:
Well, it's getting late. I am going home and we'll talk tomorrow. See you in the morning.
DEREK JONES:
Good night.
CAR HIRE CLERK:
The courtesy bus outside would take it your car.You will have a nice day now How can I help you?
JENNY ROSE:
I would like to hire a car.
CAR HIRE CLERK:
For how long?
JENNY ROSE:
Just for 24 hours.
CAR HIRE CLERK:
Which category of car would you like ,madam?
JENNY ROSE:
I'd like the standard four door saloon.
CAR HIRE CLERK:
That's fine. That price includes full collision waiver and unlimited mileag. How are you paying?
JENNY ROSE:
I have a corporate charge card.
CAR HIRE CLERK:
That's fine. May I see you driver's license please?
BIG BOSS:
I want to be on the market by Janury 28th!
BIG BOSS:
I want to be on the market by Janury 28th!
Unit 6 review
Marking travel arragements
Words:
1.distributor
2.delighted
3.itinerary
4.schedule
5.excellent
6.lettering
7.Advertising
8.Canary Wharf
9.enquiry
10.artwork
11.materials
12.hang on
13.reserve
14.terminal
15.stopover
16.latest check in time
17.Leg of your journey.
18.hospitality
19.Fire way.
20.courtesy bus
21.category
22.standard four door saloon
23.unlimited mileage
24.corporate charge card
25.driver's license
Sentence:
1. I would be delighted.
2. What is your itinerary?
3. I am scheduled to fly to Frankfurt tomorrow morning at seven.
4. When is your deadline?
5. I have enquiry about flights to Frankfurt.
6. They complete the artwork next week and they deliver the packaging and display materials on february 1st.
7. What have I done wrong?
8. Reserve me a seat.
9. Which terminal is it?
10.Is there a stopover?
11.Can I just have a word?
12.You have been upgraded to First Class at no extra charge.
13.With a stopover in Dubai at the airline's expense.
14.You need to re-confirm that leg of your journey forty-eight hours before you travel.
15.I hope to return your hospitality when you come to Japan next month.
16.The courtesy bus outside will take you to your car.
17.That price included full collision waiver and unlimited mileage.
18.I want to be on the market by January 28th.
Unit 7 Staying at a hotel (Part 1) Dictation
Hotel Receptionist:
Good evening, Madam.
Kate Mckenna:
Good evening. I have a reservation. The name is Mckenna. A room for one night.
Hotel receptionist:
I will just check.I am sorry, but there is nothing here under that name.
Kate Mckenna:
Ah, perhaps it's under the company name Bibury System.
Hotel Receptionist:
I will just be a second. I am soryy there is noting down here under that name.
Kate Mckenna:
Oh, dear. Is it possible to book room for one night,please?
Hotel Receptionist:
I am afraid we only have a sweet.
Kate Mckenna:
How much is that?
Hotel Receptionist:
That's 280 dollar and including breakfast and self taxi.
Kate Mckenna:
I will take it.
Hotel Receptionist:
How are you being pay, madam?
Kate Mckenna:
credit card.
Hotel Receptionist:
That's would be fine. Thank you. Could you just complete this form, please? It's your home address. The rejustration number of your car you have one. and just pur your sign to down here. It's the tower sweet. It's on the 24 floor. Would you like to order a newspaper?
Kate Mckenny:
Yes,please. They are Have Trabuling.
Hotel Receptionist:
I will have the bell sidiu bags.
Kate Mckenny:
No, thank you . I uni have one bag.
Hotel Receptionist:
Enjoy your stay.
Kate Mckenny:
Sorry, what time dou you start seven dinner?
Hotel Receptionist:
Dinner services from 7 o'clock to 10:30. The dinning room is on the there. Through the door on the left.
Kate Mckenny:
Thank you.
George Pearson:
It's good of you to see me.
Mr. Sakai:
Not at all. I have heard a lot of your company.
George Pearson:
Good things I hope.
Mr. Sakai:
Oh, yes.
George Pearson:
As you know. GK Toys has a strong present in Europe.
Mr. Sakai:
Yes. I saw your sells finger for last year. They are very present.
Telephone:
Thank you for calling the Marketing Department of Bibury Systems. I am afraid our office is closed until 9 o'clock tomorrow morningThe office will Please leave your name, your telephone number, the time of your call and your message after the tongue.
Kate Mckenny:
Hi, this's Kate. It's 7:30 on Thursday evening. I am at the tower hotel. Jenny, As soon as you get in, could you fax me a copy of the contrai we are offerring to Dave's toys. Talk to you tomorrow. Bye.
Unit 7 Staying at a hotel (Part 1) (Back-check)
Hotel Receptionist:
Good evening, Madam.
Kate Mckenna:
Good evening. I have a reservation. The name is Mckenna. A room for one night.
Hotel receptionist:
I will just check.I am sorry, but there is nothing here under that name.
Kate Mckenna:
Ah, perhaps it's under the company name Bibury System.
Hotel Receptionist:
I will just be a second. I am soryy there is noting down here under that name.
Kate Mckenna:
Oh, dear. Is it possible to book room for one night,please?
Hotel Receptionist:
I am afraid we only have a suite.
Kate Mckenna:
How much is that?
Hotel Receptionist:
That's 280 dollar and including breakfast and sales tax.
Kate Mckenna:
I will take it.
Hotel Receptionist:
How will you be paying, madam?
Kate Mckenna:
Credit card.
Hotel Receptionist:
That would be fine. Thank you. Could you just complete this form, please? It's your home address. The registration number of your car if you have one. and just put your signature down here. It's the tower suite. It's on the 23 floor. Would you like to order a newspaper?
Kate Mckenny:
Yes,please. The Herald Tribune.
Hotel Receptionist:
I will have the bell hop see to your bags.
Kate Mckenny:
No, thank you . I only have one bag.
Hotel Receptionist:
Enjoy your stay.
Kate Mckenny:
Sorry, what time dou you start serving dinner?
Hotel Receptionist:
Dinner is served from 7 o'clock until 10:30. The dining room is on the (or down?) there. Through the door on the left.
Kate Mckenny:
Thank you.
George Pearson:
It's good of you to see me.
Mr. Sakai:
Not at all. I have heard a lot of your company.
George Pearson:
Good things I hope.
Mr. Sakai:
Oh, yes.
George Pearson:
As you know. J.K. Toys has a strong presence in Europe.
Mr. Sakai:
Yes. I saw your sales figures for last year. They are very impressive.
Telephone:
Thank you for calling the Marketing Department of Bibury Systems. I am afraid our office is closed until 9 o'clock tomorrow morning. Please leave your name, your telephone number, the time of your call and your message after the tone.
Kate Mckenny:
Hi, this's Kate. It's 7:30 on Thursday evening. I am at the Tower Hotel. Jenny, As soon as you get in, could you fax me a copy of the contract we are offerring to David Toys. Talk to you tomorrow. Bye.
Unit 7 Staying at a hotel (Part 2) Dictation
Waiter:
Good evening, madam. Do you have a reservation?
Kate Mckenna:
Do I need one?
Waiter:
No, well that will be okay, I guess. Would like smoking or non-smoking ?
Kate Mckenna:
Non-smoking please.
Waiter:
Would you like to flow me? I regery madma, and I am waited this evening. Can I get a drink or make youself selectaion.
Kate Mckenna:
No, I lot like way. Something light I think. What's in your present show chicken.
Waiter:
A presentation chicken was specially lit recite for experice Jeured food. It treeps farm fresh baby pulity like lisli. And third bedv liks. Gardich to snoop please. What goes really nice with we think is flyfi big and hop patato. We just tried of savy cream or youge vi prefer.
Kate Mckenna:
Just rice, I think.
Waiter:
Would that be white rice,round rice, wild rice, round wild rice. round wild rice makest or fortys rizitinou.
Kate Mckenna:
Clean bround wild rice.
Waiter:
Chean broud wild rice. And for you baivige madam. We have a nice California shao di nei.
Kate Mckenna:
No, er, I will have a mill of water.
Waiter:
Carpenitid or non-carpinitid?
Kate Mckenna:
Carpinitid. And fresh tomato suee to start.
George Pearson:
I know that you show interested in Bibury System.
Mr. Sakai:
Uasy travel fast in the toy interstry.
George Pearson:
We heard that that your are interested in new product that Bibury System are launching.
Mr. Sakai:
I mean to interested in any innovative product, Mr. Pearson.
George Pearson:
That's why I would like to talk to you . I just don't know much you've heard about recent development such as J.K.Toys. But we have some ideas that I think you will find very interesting.
Hotel Waiter:
More coffee?
Kate Mckenna:
No, thanks. Could I have the bell,please?
Hotel Waiter:
The check? Sure.
Kate Mckenna:
And could you charge to my room ? I am in the Tower suite.
Hotel Waiter:
Of cource.
George Pearson:
We know that Big Boss is innovative. But Dealer Dan also you see is very advanced technology.
Mr. Sakai:
When is the launch date for Dealer Dan?
George Pearson:
It would be launched before February.
Mr. Sakai:
And how much will it cost?
George Pearson:
Dealer Don will be cheeper than Gig Boss.
Hotel Receptionist:
The Lich siner? Sure. Through the double doors, take a right down to the end and it's on the left. You can't miss it.
Kate Mckenna:
I would like to check out and is it possible to take to the manager,please?
Hotel Receptionist:
I am afraid the manager is not available at the moment. But the Assistant Manager is here.
Assistant Manager:
How can I help you , madam?
Kate Mckenna:
My secretary made a reservation for a standard room, but your receptionist says 'you have no recalled of the booking. '
Assistant Manager:
Means Mcenna form Bibury System. Just let me check. I am terribly sorry . Your secretary is right. The fax arrived until yestday afternoon. But for some reason, it was not enterd the computer system. It is entirly our fault. Samanser, please prepare Mr. Mcenna's bill again under the standard rate. I am sorry about this confuse. Please except last night dinner with our compliments.
The End of Unit 7
Unit 7 Staying at a hotel (Part 2) Back-check
Waiter:
Good evening, madam. Do you have a reservation?
Kate Mckenna:
Do I need one?
Waiter:
No, well that will be okay, I guess. Would like smoking or non-smoking ?
Kate Mckenna:
Non-smoking please.
Waiter:
Would you care to flow me? I'm Gregory madma, and I'm your waiter this evening. Can I get a drink while you making your selectaion?
Kate Mckenna:
No, I'll order right away. Something light I think. What's in your presidential chicken.
Waiter:
Our presidential chicken was specially created for Ex-president Garald Ford. It's strips farm fresh baby pullet lightly steamed and served on bed of leeks garnished with snow peas. What goes really nice with it , we think , is a fluffy baked Idaho patato with just a tad of sour cream or yoghurt, if you prefer.
Kate Mckenna:
Just rice, I think.
Waiter:
Would that be white rice,brown rice, wild rice, brown and wild rice mixed or Four Seasons Risottino.
Kate Mckenna:
Plain , boiled white rice.
Waiter:
Plain,boiled white rice.And for you beverage madam. We have a nice California Chardonnay.
Kate Mckenna:
No, er, I will have a mineral water.
Waiter:
Carbonated or non-carbonated?
Kate Mckenna:
Carbonated. And fresh tomato soap to start.
George Pearson:
I know that you are interested in Bibury System.
Mr. Sakai:
News travels fast in the toy industry.
George Pearson:
We heard that that your are interested in a new product that Bibury System are launching.
Mr. Sakai:
I am interested in any innovative product, Mr. Pearson.
George Pearson:
That's why I would like to talk to you . I just don't know much you've heard about recent developments at J.K.Toys. But we have some ideas that I think you will find very interesting.
Hotel Waiter:
More coffee?
Kate Mckenna:
No, thanks. Could I have the bill,please?
Hotel Waiter:
The check? Sure.
Kate Mckenna:
And could you charge to my room ? I am in the Tower suite.
Hotel Waiter:
Of cource.
George Pearson:
We know that Big Boss is innovative. But Dealer Dan also uses very advanced technology.
Mr. Sakai:
When is the launch date for Dealer Dan?
George Pearson:
It will be launched before February.
Mr. Sakai:
And how much will it cost?
George Pearson:
Dealer Don will be cheeper than Gig Boss.
Hotel Receptionist:
The Leisure Centre? Sure. Through the double doors, take a right. Down to the end and it's on the left. You can't miss it.
Kate Mckenna:
I'd like to check out and is it possible to take to the Manager,please?
Hotel Receptionist:
I am afraid the Manager is not available at the moment. But the Assistant Manager is here.
Assistant Manager:
How can I help you , madam?
Kate Mckenna:
My secretary made a reservation for a standard room, but your receptionist says you have no record of the booking.
Assistant Manager:
Ms. Mckenna form Bibury System. Just let me check. I am terribly sorry . Your secretary is right. The fax arrived here yestday afternoon. But for some reason, it was not entered into the computer system. It is entirly our fault. Samantha, please prepare Ms. Mckenna's bill again at the standard rate. I am sorry about this confusion. Please acccept last night's dinner with our compliments.
The End of Unit 7 back-check
Unit 7 Staying at a hotel Review
I am afraid we only have a suite.
Including breakfast and sales tax.
How will you be paying, madam?
The registration number of your car.
Put your signature down here.
The Herald Tribune
I'll have the bell top see to your bags.
Enjoy your stay.
What time do you start serving dinner?
It's good of you to see me.
I have heard a lot about your company.
As you know , J.K. Toys has a strong presence in Europe.
I saw your sales figures for last year, and they are very impressive.
Leave your message after the tone.
Fax me a copy of the contract we are offering to David Toys.
Would you care to follow me?
I'll order right away.
It is strips of farm fresh baby pullet lightly streamed and served on a bed of leeks garnished with snow peas.
white rice, brown rice, wild rice ,brown and wild rice mixed.
And for your beverage, madam?
mineral water .
Carbonated or non-carbonated?
And the fresh tomato soup to start.
Could I have the bill, please?
The check? Sure.
And could you charge it to my room?
Leisure Centre.
I am very sorry about this confusion.
Please accept last night's dinner with our compliments.
Unit 8 Showing visitors around the company part 1 Dictation
Edward Green:
Phil, thanks for coming.
Phill Watson:
I am sorry, I am late.
Edward Green:
No,problem.
Phil Watson:
The traffic was very bad.
Edward Green:
You've been here before ,haven't you?
Phil Waston:
Once. there shows Don Braderly's office.
Edward Green:
Perhaps I could show you around after the meeting.
Phil Waston:
Yes, please.
Edward Green:
I will give you the guided tour.
Clive Harris:
Thanks for going to Southfor Compoments yesterday.
Don Bradley:
It was no problem.
Clive Harris:
I want to keep David working on Big Boss. So we do you think the surf set up?
Don Bradley:
This is the sales rouces. They same quite carpturnt.
Clive Harris:
Where is it?
Don Bradley:
It's just by the freeway near Inearseksheng A. It's in a large gream fil sight in the new development.
Clive Harris:
Who did you see there?
Don Bradley:
I had a long meeting with the CEO. They have a excellent probox and high-tech product line.
Clive Harris:
It looks impressive.
Don Bradley:
These are the RND libertaoris . They have a large bargete. They came into five percenty of profiles in the apartment and doing some inerveit work in show energe.
Clive Harris:
Ok, so what's the Don said?
Don Bradley:
Well, I am slidely and happy about cup of thing. They are expensive. We could buy incompoments cheaper from other shaosers. And The do surprise a lot of companies including we travles. However, they took me offer next launch.
Clive Harris:
So what do you think?
Don Bredley:
Well , I can see the there strong upsing. But I am seeing a cup of surprise next week.
Clive Harris:
Well, let's wait to see. Come in.
Edward Green:
Sorry to interrupt. But Phill is in the dersire.
Don Bradley:
Okay, I am coming right now.
Hotel Receptionist:
I'm very sorry about Ms. Mckenna's booking. It's my fault.
Have stuipied of me. I didn't check.
Assistant Manager:
Don't worry about it, Samantha, but please be careful in the furthur.
Kate Mckenna:
Sorry to interrupt. But before I go, I would like to speak to someone about confine for cility.
Assistant Manager:
Of course. Let me show you what we can offer. How many people of you varvd?
Kate Mckenna:
I need to arrange days presention about sixty engis.
Assistant Manager:
Have you time now? To look out of our conference.
Kate Mckenna:
I will have ten minitues. Can we do it finally quickly.
Assistant Manager:
Of cource. You say you need a room for sixty people?
Kate Mckenna:
Yes, that's right.
Assistant Manager:
Brightation, isn't it? Here is our conferce room. It has excellent presence for sliger We have four stido sounds,video,35 miles slides. You need it, we have it.
Kate Mckenna:
How much is it for the day?
Assistant Manager:
We have a standard rade of 900 dollar per half day which includes coffee and bichlich.
Kate Mckenna:
That's quite expensive.
Assistant Manager:
Perhaps we can work something out. Should we go back to my office.
Unit 8 Showing visitors around the company part 1 back-check
Edward Green:
Phil, thanks for coming.
Phill Watson:
I am sorry, I am late.
Edward Green:
No,problem.
Phil Watson:
The traffic was very bad.
Edward Green:
You've been here before ,haven't you?
Phil Waston:
Once. A very short visit to Don Bradley's office.
Edward Green:
Perhaps I could show you around after the meeting.
Phil Waston:
Yes, please.
Edward Green:
I will give you the guided tour.
Clive Harris:
Thanks for going to Southford Components yesterday.
Don Bradley:
It was no problem.
Clive Harris:
I want to keep David working on Big Boss. So we do you think the Southford set up?
Don Bradley:
This is their sales brochure. They same quite competent.
Clive Harris:
Where is it?
Don Bradley:
It's just by the freeway near Intersection eight. It's in a large greanfiled site in a new development.
Clive Harris:
Who did you see there?
Don Bradley:
I had a long meeting with the CEO. They have a excellent robotics and high-tech product line.
Clive Harris:
It looks impressive.
Don Bradley:
These are the R & D laboratories. They have a very big budget. They commit five percent of profit in the department and doing some very innovative work in solar energy.
Clive Harris:
Ok, so what's the Down side?
Don Bradley:
Well, I am slightly unhappy about couple of things. They are expensive. We could buy in components cheaper from other source. And The do supply a lot of companies including one or two of our rivals. However, they took me out for an excellent launch.
Clive Harris:
So what do you think?
Don Bredley:
Well , I can see they are a strong option. But I am seeing a couple of other suppliers next week.
Clive Harris:
Well, let's wait and see. Come in.
Edward Green:
Sorry to interrupt. But Phill is here with the designs.
Don Bradley:
Okay, I am coming right now.
Hotel Receptionist:
I'm very sorry about Ms. Mckenna's booking. It's my fault.
How stupid of me. I didn't check.
Assistant Manager:
Don't worry about it, Samantha, but please be careful in the future.
Kate Mckenna:
Sorry to interrupt. But before I go, I would like to speak to someone about conference facilities.
Assistant Manager:
Of course. Let me show you what we can offer. How many people are involved?
Kate Mckenna:
I need to arrange day's presentation to about sixty agents.
Assistant Manager:
Have you time now? To look at our facilities.
Kate Mckenna:
I've ten minutes. Can we do it fairly quickly.
Assistant Manager:
Of cource. You say you need a room for sixty people?
Kate Mckenna:
Yes, that's right.
Assistant Manager:
And it's a presentation, isn't it? Here is our main conference room. It has excellent projection facilities. We have full stereo sound,video,35 mm slides. You name it, we have it.
Kate Mckenna:
How much is it for the day?
Assistant Manager:
We have a standard rade of 900 dollar per half day which includes coffee and biscuits.
Kate Mckenna:
That's quite expensive.
Assistant Manager:
Perhaps we can work something out. Shall we go back to my office?
Unit 8 Showing visitors around the company Part2 Dictation
Phil Waston:
This is the outline desigen concept. This goes with that, and this copy goes on the side of box over here. So what do you think?
Don Bradley:
What do you think , Edward?
Edward Green:
I think the design is very good but not for this product.
Don Bradley:
I agree. I am sorry , Phill. But it seems rather young for our market.
Edward Green:
Yes, it's very bright. It looks really good. But Big Boss is an neach product. We are targeting the product at the children of well-educated high-income young professionals. And don't forget we expect adult's Big Boss is well.
Geraldine:
I'm sorry, deliveries are through the side door. You go out the building turn left next door on the right hand side marked deliveries. Okay?
Hello, Bibury systems. Oh, hello, Kate...
Clive Harris:
It that Kate Mckenna?
I'll have a word.
Hello, Kate. How's your trip? Good. We need you back here as soon as possible. Ahahah. Good luck!
Edward Green:
Sorry to disturb you , Derek.
Derek:
Not at all.
Edward Green:
Have you met Phil Waston from RUYJ Advertising?
Derek:
No, I don't think so.
Edward Green:
Phil, I'd like to introduce Derek Jones our Developmet Manager.
Derek:
Glad to meet you.
Edward Green:
This whole area is our development workshop. It's very work on the ideas for new products and toys.
Phill Waston:
Who gives you the ideas?
Edward Green:
Most of the ideas come from the insides the company.
Phill Waston:
Who thought of this?
Edward Green:
This product there is been manufacted on the lience from the company in the station. It's not our concept, I'm afraid, but it's selling very fast. We have a very ferlecible persion on licence indures.
Phill Waston:
This looks beautiful.
Edward Green:
Derek, who's idea with this? Did you think of this one?
Drek:
No, it's quite nice, isn't it? That toy started a life as a picure from a young girl from a local school. She sent it into us . Er, there it is.
Phil Waston:
How do you market research for a market?
Edward Green:
Good question. It depends on the product. We have around the research people in house so we do very detailed salsments. But of cource we buy in market research expect item when we look out side of the U.K. Marketing Big Boss is very completecatied and targeting both adult and children.
Phil Waston:
Nice to meet you, Derek.
Derek:
You too. I hope you get the packeting design right. Big Boss deserves the best.
Unit 8 Showing visitors around the company Part2 Back-check
Phil Waston:
This is the outline desigen concept. This goes with that, and this copy goes on the side of box over here. So what do you think?
Don Bradley:
What do you think , Edward?
Edward Green:
I think the design is very good but not for this product.
Don Bradley:
I agree. I am sorry , Phill. But it seems rather young for our market.
Edward Green:
Yes, it's very bright. It looks really good but Big Boss is an niche product. We are targeting the product at the children of well-educated, high-income, young professionals. And don't forget we expect adult to buy Big Boss as well.
Geraldine:
I'm sorry, deliveries are through the side door. You go out the building turn left next door on the right hand side marked deliveries. Okay?
Hello, Bibury systems. Oh, hello, Kate...
Clive Harris:
It that Kate Mckenna?
I'll have a word.
Hello, Kate. How's your trip? Good. We need you back here as soon as possible. Ahahah. Good luck!
Edward Green:
Sorry to disturb you , Derek.
Derek:
Not at all.
Edward Green:
Have you met Phil Waston from RUYJ Advertising?
Derek:
No, I don't think so.
Edward Green:
Phil, I'd like to introduce Derek Jones our Developmet Manager.
Derek:
Glad to meet you.
Edward Green:
This whole area is our development workshop. It's very work on the ideas for new products and toys.
Phill Waston:
Who gives you the ideas?
Edward Green:
Most of the ideas come from the insides the company.
Phill Waston:
Who thought of this?
Edward Green:
This product there is being manufactured on the licence from a company in the States. It's not our concept, I'm afraid. But it's selling very fast. We have a very flexible position on licensing deals.
Phill Waston:
This looks beautiful.
Edward Green:
Derek, whoes idea was this? Did you think of this one?
Drek:
No, it's quite nice, isn't it? That toy started life as a picure from a young girl from a local school. She sent it into us . Ah, there it is.
Phil Waston:
How do you do your market research for a new product?
Edward Green:
Good question. It depends on the product. We have our own research people in-house so we do very detailed assessments. But of cource we buy in market research expertise when we look outside the UK. Marketing Big Boss is very complicated. We're targeting both adults and children.
Phil Waston:
Nice to meet you, Derek.
Derek:
You too. I hope you get the packeting designs right. Big Boss deserves the best.
The end of Unit 8 Back-check
Unit 9 Explaining how something works Part1 Dictation
Clive Harris:
Can I get you a cup of tea or something?
Ms Wong:
No, thanks, I'm fine.
Clive Harris:
Please, have a seat.
Well, Sally, you've seen the company. You've seen our products. What do you think?
Mr. Wong:
You have a wide product range, but they're all dependent on the same chip nology. I think we maybe supply you with some of necessary secritry. But of course we need to speak further about this.
Clive Harris:
Well, thinks for coming in.
Ms. Wong:
It is being most interesting.
Derek Jones:
This is the latest prototype.
Phill Watson:
How does it work?
Derek Jones:
Say somthing to the Boss.
Phil watson:
Like what?
Derek Jones:
Anything. There is a microphoe in Boss's eyes, and it recognise certain command.It records what you say and stores it. When it hears the trigger word , it play it back.
Phil Watson:
I am sorry. Could you repeat that? I don't understand what you mean by trigger word.
Dereck Jones:
Ok, I'll try to explain it more simplely. We can program the Boss to say something like 'I don't want problems, I want sulations. And we do this like this: you press his nose and that activates the voice card. Then you say phrase.
"I don't want problems, I want solutions". Then you press the noise again.
Phil Watson:
Why do you do that?
Derek Jones:
You do that in order to stop the recording. Then you select you trigger word.
Phil watson:
What is that?
Derek Jones:
The trigger word makes the Boss speak. Everytime he hears that word, he will say "I don't want problems, I want solutions."
Phil Watson:
So let me carifine this. Each time the Boss hears the trigger word he will repeat the phrases.
Derek Jones:
Exactly. So give hime the trigger.
Phil Watson:
Okay, Ummm.... The trigger can be the word :problems.
Derek Jones:
Fine. Say it to his ear, then.
Phil Watson:
Problem.
Derek Jones:
Okay, now say a sentence with the word 'problem' in it.
Phil Watson:
Excuse me, Big Boss. I am having some some problems with the project.
Big Boss:
Problems, I don't want problems. I want solutions.
Phil Watson:
Brilight! How is it powered?
Derek Jones:
Aha! You'll enjoy this: light energy. It won't need new batteries. Both the eyes contain photo-sensitive cells which absorb the solar engery. These cells then power the motor located it here under each arm. Now, as everybody knows, when you have this kind of configuration there is a...
Edward Green:
Sorry, Derek. Would you mind explaining that in another way?
Derek Jones:
Sorry, I will keep it simple. The important thing is that this is a major breakthrough. All the toys was represented very latest in technology.
Phil Watson:
I can see that. It's very impressive.
Edward Green:
Thanks, Derek.
Phil Watson:
Thanks for the demonstration.
Derek Jones:
Any time.
Unit 9 Explaining how something works Part1 Back-Check
Clive Harris:
Can I get you a cup of tea or something?
Ms Wong:
No, thanks, I'm fine.
Clive Harris:
Please, have a seat.
Well, Sally, you've seen the company. You've seen our products. What do you think?
Mr. Wong:
You have a wide product range, but they're all dependent on the same chip technology. I think we may be able to supply you with some of necessary circuitry. But of course we need to speak further about this.
Clive Harris:
Well, thinks for coming in.
Ms. Wong:
It has been most interesting.
Derek Jones:
This is the latest prototype.
Phill Watson:
How does it work?
Derek Jones:
Say somthing to the Boss.
Phil watson:
Like what?
Derek Jones:
Anything. There is a microphoe in Boss's ear, and it will recognise certain command.It records what you say and stores it. When it hears the trigger word, it plays it back.
Phil Watson:
I am sorry. Could you repeat that? I don't understand what you mean by trigger word.
Dereck Jones:
Ok, I'll try to explain it more simply. We can program the Boss to say something like 'I don't want problems, I want solutions. And we do that like this: you press his nose and that activates the voice card. Then you say the phrase.
"I don't want problems, I want solutions". Then you press the noise again.
Phil Watson:
Why do you do that?
Derek Jones:
You do that in order to stop the recording. Then you select your trigger word.
Phil watson:
What is that?
Derek Jones:
The trigger word makes the Boss speak. Everytime he hears that word, he will say "I don't want problems, I want solutions."
Phil Watson:
So let me clarify this. Each time the Boss hears the trigger word he will repeat the phrases.
Derek Jones:
Exactly. So give hime the trigger.
Phil Watson:
Okay, Ummm.... The trigger can be the word :problems.
Derek Jones:
Fine. Say it to his ear, then.
Phil Watson:
Problem.
Derek Jones:
Okay, now say a sentence with the word 'problem' in it.
Phil Watson:
Excuse me, Big Boss. I am having some some problems with the project.
Big Boss:
Problems, I don't want problems. I want solutions.
Phil Watson:
Brilliant! How is it powered?
Derek Jones:
Aha! You'll enjoy this: light energy. It won't need new batteries. Both the eyes contain photo-sensitive cells which absorb the solar engery. These cells then power the motors located here under each arm. Now, as everybody knows, when you have this kind of configuration there is a...
Edward Green:
Sorry, Derek. Would you mind explaining that in another way?
Derek Jones:
Sorry, I will keep it simple. The important thing is that this is a major breakthrough. All the toys will represent the very latest in technology.
Phil Watson:
I can see that. It's very impressive.
Edward Green:
Thanks, Derek.
Phil Watson:
Thanks for the demonstration.
Derek Jones:
Any time.
Unit9 Part2 Explaining how something works (dictation and check)
Ms Wong:
Tell me, do these toys work?
Clive Harris:
These? Yes.
Ms Wong:
How old are they?
Clive Harris:
Some of them are Victorian. No microchips in these. All clockwork. Some of them are quite ingenious. Look at this one for instance. A young violin player.
Mr Wong:
It's very beautiful. How does it work?
Clive Harris:
And you just run it up. And of goes. My grandmother played with some of these when she was a girl. And my father collected clockwork toys.
Mr Wong:
They are very clever.
Clive Harris:
But not very safe. Look at the sharp edges on this one. Very dangerous. And it covered with lead paint
Ms Wong:
Tell me how does this work?
Clive Harris:
Arha.
Geraldine:
I've pressed return and nothing happens. I'v try that. How can I get out the programme. Just second. Could you speak more slowly, please? Right. Let me try.F1, then return. Yes, then press the escape. That's it. Thanks.
Edward Green:
Let me show you how products are market researched. You see all products go through the same, basic process. They start as an idea. Every months a Management Committee looks at all the ideas. And they put the development money into some of them. Let me show you an example. Take this product. Friendly Fish. The idea came from a freelance designer. A Management Committee looked at the designs and they liked them. Follow me.
They asked the development team how much it would cost to manufacture the product. And they asked the Marketing Department two questions:
1. Who is the target market for Friendly Fish.
2. How big is the market?
We then know if the idea is worthy taking onto the next stage, which is the feasibility study.
Phil Watson:
So what happened with the Friendly Fish?
Edward Green:
We learned at this stage that it was a low cost high volume mass market product. The feasibility study indicated that Friendly Fish would sell all over Europe. We the invested in more market research. We ask a large group of 8 years old from different backgrounds about Friendly Fish. We asked them questions like which material shall we use? Which colours do you like? etc. A few of the kids wanted it green and blue. 17.5% other children wanted it red.
But all of them wanted Friendly Fish. All of them. They love Friendly Fish. We checked each key indicator. Every one of them was positive. We made half a million.
Phil Watson:
And what are sales like?
Edward Green:
Terrible. Sometimes it happens. Even with all the market research, you can never be 100% certain.
Unit 10 Rescheduling plans and arrangements Part1
Smith:
Edward, I'm sorry. I'm afraid I'll have to cancel our meeting tomorrow.
Edward Green:
That's no problem. Shall we postpone it until later in the week?
Mr. Simth:
No, I am afraid I am not postponing our meeting. I am canceling it.
Edward Green:
We need to sign the contract and complete the deal, don't we? Is there a problem?
Mr. Smith:
No, not for me. But perhaps there's a problem for you. I am afraid Big Boss wouldn't be in the catalogue.
Edward Green:
Are we too late for the printer's deadline?
Mr.Smith:
No. That's not the point. I'm not going to use Big Boss. I am going to use another product.
Edward Green:
I don't understand.
Mr. Smith:
Well, listen. Then you will understand. It's a new product from J.K Toys. It's called Dealer Dan.
Dealer Dan:
Hi, this is Dealer Dan. I'm the best thing on the voice-activated toy market.
Mr. Smith:
Edward, are you still there?
Edward:
Yes.
Mr. Smith:
Good, isn't it?
Edward:
You say he's called Dealer Dan.
Mr. Smith:
Yes. He arrived yesterday afternoon. The Head of Marketing form J.K Toys introduced us. They'll launch him on January 20th.
Edward:
What! Is Dealer Dan solar powered?
Mr. Smith:
Yes.
Edward:
And voice-activated?
Mr. Smith:
Yes. It's the same technology... But cheaper. I think Dealer Dan would just like to say bye-bye.
Dealer Dan: Bye-bye.
Mr. Smith:
I don't understand...
Dealer Dan:
If you can't stand the heat, get out of the kitchen.
Geraldine:
I'm afraid Mr. Peter is running a bit behind schedule. But he won't be long.
Anonymouse:
Thank you.
Edward:
Have you seen Don?
Geraldine:
He's in the boardroom in a meeting.
Edward Green:
Something important has come up. I need to talk to him.
Geraldine:
He's with Mr. Reiley. Go on.
Don Bradley:
We'll get some example of display materials to you and there will also be a point of sale video of the product.Come in.
Edward:
Don, Mr. Reiley. Sorry to interrupt. Something important has come up. Can you spare a minute?
Don Bradley:
Can it wait? I'll be through in ten minutes.
Edward Green:
Not really.
Don Bradley:
Okay. I'm sorry. Do you mind if I deal with this?
Edward Green:
I think we've got problem. I have just talked to Mr. Smith on the phone. The catalogue deal is off. J.K. Toys are launching Dealer Dan.
Don Bradley:
Who the hell is Dealer Dan?
Unit 10 Rescheduling plans and arrangements Part2
Clive Harris:
Let's get this straight. You think we'll meet these targets.
Derek Jones:
Yes, I do. But we'll need to either increase overtime or take on some causal staff.
Don Bradley:
Do you mind if I butt in?
Clive Harris:
Not at all. What's the matter?
Don Bradley:
I think we need to talk. Something very important has come up.
Jenny Ross:
Do you know where Don is? I through he was in a meeting with a client.
Geraldine:
He was. But he cut the meeting short. There's a problem.
Jenny Ross:
What?
Geraldine:
I don't know. Something about Dealer Dan.
Derek Jones:
Everything in Big Boss is new. The idea is new. The technology is new.
Don Bradley:
Maybe Dealer Dan is a coincidence. Is that possible?
Derek Jones:
Of course it's possible, but it is very unlikely.
Clive Harris:
How many people knew about the Boss?
Derek Jones:
Well, hundreds of people.
Clive Harris:
No, I'm sorry, that's not what I mean. I am talking about the technology. How many knew about that?
Derek Jones:
Well, only the people in my team.
Don Bradley:
I think we need to find more about Dealer Dan.
Clive Harris:
I will make a few calls. Don, you set up a meeting with the marketing team and look at our options. I will get back to you as soon as I hear anything. Derek, I want you to get hold of Dealer Dan.
Denny Ross:
I'm calling about the meeting scheduled for this afternoon. I'm terribly sorry but Don won't be able to make it. Is there any chance that we could re-arrange it for the same time next week?
Edward Green:
Yes, I am really sorry, but it's absolutely impossible for me this afternoon. I'll have to work late tonigh. Something is come up.
Jenny Ross:
Is there any way that Mrs. Clark could bring forward her meeting with Don by an hour? I'm try to re-schedule all of Don's appointments for tomorrow.
Edward Green:
Ah, do you have his diary in front of you? Good. Could we move the meeting from two o'clock on Thursday to sometime on Friday morning?
Jenny Ross:
Alright, if you can't make any time in the next week, could we set up a four-way telephone conference.
Geraldine:
Clive, it's Mr. Sakai on the line for you.
Clive Harris:
Mr. Sakai? How are you, Kazo?
Mr. Sakai:
Well, Clive, thank you.
Clive Harris:
It's nice to hear from you. How are the family?
Mr. Sakai:
They are fine, Clive. Thank you for asking. Clive, can I come to the point very quickly?
Clive Harris:
Please do.
Mr. Sakai:
I'm very worried. I have just seen a new product which is very like the Big Boss.
Clive Harris:
Really?
Mr. Sakai:
I have changed my plans. I'll in London tomorrow. We must meet. My secretary will fax all my travel plans.
Clive Harris:
Yes, of course, Kazo. I'll meet you at the airport. Goodbye.
Sally, what ever you have arranged for me tomorrow ,It's canceled. I will be at the airport all morning with Mr. Sakai. And possibly the afternoon as well.
Derek Jones:
How much do J.K. Toys know about you and who told them? And how good is Dealer Dan?
The end of Unit 10
Unit 11 Analysing your competitors Part1
Derek Jones:
The technology is the same as ours.I have never seen two products which are so similar. In concept and design, there are no basic differences. None.However, I have examined the components and the XR590
Kate Mckenna:
What is the XR580?
Derek Jones:
The XR590 is the power source which drivers Dealer Dan. I think it has a few weeknesses.Is not as good. In my opinion, it's not reliable enough for children.
Don Bradley:
Exactly how unreliable is it?
Derek Jones:
I cann't say exactly. I haven't complete the tests yet. It's too early to say.
Kate Mckenna:
Will it affect their sales?
Don Bradley:
Derek.
Derek Jones:
Not much in the first six months, I suppose.
Kate Mckenna:
Its the first six months are very important.
Don Bradley:
Edward, what do you think of their packaging?
Edward Green:
Well, plenty of bright colours. It'll have a lot of impact at point of sale.
Geraldine:
I am afraid they are all meeting at the moment. No, I'm sorry I don't know what time it will finish. I'll put you through to Mr Harris's secretary, and she can make an appointment for you. Please hold the line.
Clive Harris:
Nice to see you again, Peter. It's been a long time
Peter Day:
How are things at Bibury Systems?
Clive Harris:
Very interesting at the moment
Peter Day:
I've just heard you're going to partnership with a rather good Japanese company.
Clive Harris:
That's not exactly true... Peter, are you still doing consultancy work?
Peter Day:
Yes. I haven't retired yet!
Clive Harris:
Look, can I give you a lift back? We haven't had a chance to chat for a long time.
Don Bradley:
What have you found out about their marketing strategy?
Kate Mckenna:
They have already scheduled a television advertising campaign.
Don Bradley:
Who with?
Kate Mckenna:
E.G.N.C. The company that they always use
Don Bradley:
When is it scheduled?
Kate Mckenna:
Sometime next month, but I haven't found out the exact date yet.
Don Bradley:
Have you heard what they are spending on TV advertising?
Kate Mckenna:
I don't know.
Unit 11 Analysing your competitors Part 2
Geraldine:
No, I'm sorry,they are still in a meeting. I don't know how long they'll be. Let me take your number and I will get one of them to call you back.
Peter Day:
It's good of you to give me a lift.
Clive Harris:
It's no problem. Are you still doing concultancy work for J.K. Toys?
Peter Day:
I wondered why you were going out of way to give me a lift.
Clive Harris:
Well, are you?
Peter Day:
Technically no. I've just finished. But that work was confidential.
Clive Harris:
Yes, of course. You could be working for us, you know, I might need a consulant.
Peter Day:
Really?
Clive Harris:
Well, perhaps. I might need an idea of the best way to react to Dealer Dan.
Peter Day:
How did you get to hear about that?
Clive Harris:
A customer. Do you know that Dealer Dan is very like a new toy we have developed? Dealer Dan could hurt us badly. I don't want any secrets. I don't want to compromise you, I just want some general information.
Peter Day:
How general?
Kate Mckenna:
We know their selling price, but what's their unit cost?
Don Bradley:
Derek, what's you estimate?
Derek Jones:
I can't say. I don't know what their production run is. We haven't had that information yet.
Don Bradley:
Well, Big Boss's production run is 300 thousand. Will they produce three hundred thousand? Or more?
Derek Jones:
I don't know that answer to that one. At that retail price they have to sell a lot of toys.
Don Bradley:
It can't be less than 300 thousand, can it?
Peter Day:
Thanks for the lift, Clive.
Clive Harris:
You are something of a specialist in the Far East, aren't you?
Peter Day:
You could say that.
Clive Harris:
Well, when this deal with this Japanese is settled, we might need you help. We should need a consultant ot help set things up. Of course, the success of Big Boss is a very important part of the deal.
Peter Day:
When might this happen?
Clive Harris:
That depends.
Peter Day:
The production run is 300 thousand units.
Clive Harris:
And the advertising budget?
Peter Day:
Clive, I don't know. Really, I don't know.
--------the End of Unit 11
Unit12 Part1 Business letters and presenting information
Don Braadley:
We haven't decided on the plan of action yet. We must outline a strategy, but first let me summary what we're said so far. This is a critical situation. We know J.K. Toys are playing to win. And we know that right now they have the edge. So, let's look at the down side. What are their advantages? They have a large market share; They have a cheeper product; They have an earlier launch date, and we think they have a large advertising budget.
Kate Mckenna:
Their strategy is very clear: they want our share of the market, both the European market and the export market.
Don Bradley:
We cannot let them succeed. We have to consider which of these factors we can influence. Kate, any ideas?
Kate mckenna:
There are two immediate things we can do:
We can increase our advertising budget and bring forward the launch date.
Don Bradley:
Derek, is that feasible?
Derek Jones:
I don't think so.
Clive Harris:
I've got some news for you all.
Don Bradley:
Okay, just a second. I'll switch on the speaker. Okay, Clive, go ahead.
Clive Harris:
I've got some useful information from Peter Day:
First of all, they are moving too fast. They haven't down their sums.
Derek Jones:
Clive, this is Derek. Do you know how large the production run's going to be?
Clive Harris:
It's going to be around 300 thousand units.
Derek Jones:
That's about what we hoped--more 450 thousand and we've got problems.
Kate Mckenna:
This is Kate. I've got a question.
Clive Harris:
Go ahead, Kate.
Kate Mckenna:
Were you able to find out anything about their overseas marketing strategy?
Clive Harris:
Well, I'll tell you this Kate:
They won't crack the American market --we're a few steps ahead of them there and I want you to exploit that advantage -- you need to get out there fast. Look I'll ring off now. I 'll get back to the office as soon as I can.
Unit 12 part2
Don Bradley:
The most important thing now is to let all of the sales force know about this change in our game plan. Jenny we need to write them at once. We need to give them some of the background to this ---about what J.K. Toys are planning, and about our new market strategy--that's 1. the launch date 2. the price cut And 3. the increased advertising buddget.
Kate Mckenna:
We need to make it clear that "Big Boss" is absolute priority.
Don Bradley:
Jenny, could make a draft of that and we get it out as soon as possible.
Edward, you 've been very quite ---what else can we do in market?
Edward:
We must get into Mr. Simith's catalogue. He's chosen Dealer Dan, and he's decided not to include "Big Boss".
Kate Mckenna:
I don't think he'll change his mind now.
Clive Harris:
I'll deal with Mr. Smith-- I'll write to him straight after the meeting and let you have a copy.
Jenny, I'd like to dictate a letter which need to be faxed as soon as possible to Mr. Smith.
Jenny Ross:
Right, I'm ready.
Clive Harris:
Dear Mr. Sith, I have learned that you have decided to select Dealer Dan for your catalogue, instand of "Big Boss". I understand that your reasons for rejecting "Big Boss" are as follows:
1. That the unit cost will be 30% higher than the rival product.
2. That the launch date of Big Boss will be three weeks late.
3. That J.K. Toys, the manufacturer, will mount an extensive advertising campaign to coincide with the launch date of the product and the mailing date of your catalogue.
I would like you to reconside your decision in the light of the following:
1. Bibury Systems have rescheduled the launch date of Big Boss to January 15th, one week before the planned launch of Dealer Dan.
2. Because of the market profile of your catalogue, we have decided to offer you an extra 2.5% commission on sales through the catalogue in exchange for exclusivity.
3. In addition, Bibury Systems are prepared to offer your customers a discount of 15% on the recommended retail price.
I am sure that this new information will encourage you to econsider your decision and inclued "Big Boss" in your Spring Edition.
I look forward to receiving your thoughts on this matter.
Your sincerely, Clive Harris MD Bibury Systems.
----The end of Unit 12
Unit 13 Part 1 Travelling on Business
Clive Harris:
We have direct competition from J.K. Toys. We have to make sure that the sales and marketing campaign for "Big Boss" is the best we have ever done. So we are going to have to make a extra effact. We have brough the launch date forward to January 15th. It will be very tight, but I am sure that we can make this deadline. Do you agree? So let's just outline what we going to do. Kate, I think you should get the sales people in the States as soon as possible.
Kate Macknna:
Ok, I will be on the frist available flight.
Clive Harris:
You also make sure that they understand how important this "Big Boss" project is.
Kate Macknna:
should I talk to our UK agents as well?
Clive Harris:
No, I think you ought to leave that to Don.
Kate Macknna:
Okay.
Clive Harris:
Derek, I think you should visit the component suppliers that Don saw last week. Confirm that they can meet these new deadlines. It's essential that they deliver on time,on spec and on price.
Derek Jones:
Okey.
Clive Harris:
Don, what are your plans?
Don :
I have arranged to go to see some of our overseas franchise holders next week.
Clive Harris:
What countries are you going to?
Don:
I am going to Italy, Egypt and Germany.
Clive Harris:
I don't think you should go, Don. I think you ought to stay at head office. It is essential that you co-ordinate the new launch strategy.
Don Bradley:
Okay, I don't want to cancel those meetings. could I send Edward?
Clive Harris:
Do you think he's ready for that?
Don Bradley:
Edward is very capable. And I think a little international business travel will broaden his horizons.
Clive Harris:
Yes, certainly. Send Edward, but you ought to brief him very carefully.
Don Bradley:
Sure.
Clive Harris:
Good, I will talk to the bank. I will try to re-schedule the loan. It wouldn't be easy.
Don Bradley:
Geraldine, have you seen Edward?
Geraldine:
He was here a second ago.
Don Bradley:
Thanks.
Unit 13 Part2 Traveling on Business
Airport Announcer's Voice: Passenger Clark please contact information desk.
Check-in Steward:
Thank you have a good flight.
Could I have your ticket and passport, please?
Good afternoon, Mr. Green. Smoking or non-smoking?
Edward Green:
Non-smoking, please.
Check-in Steward:
would you like a window or aisle seat?
Edward Green:
A window seat, please.
Check-in Steward:
And do you have any luggage?
Edward Green:
Just one suitcase and one piece of hand luggage.
Check-in Steward:
Put it on the scales, please. That's fine Mr. Green. Here's your boarding card. Boarding at gate 3 in about half an hour. The duty free lounge is through passport control and turn left.
Edward Green:
Thank you.
Kate Mckenna:
Hello, Are there any message for me? I'm in room 1637.
Hotel Receptionist:
Yes, Mr. Mckenna, there is a fax here and a telephone message.
Kate Mckenna:
Thank you. Oh, and I wonder if you could help me. A colleague of mine want to meet me at this restaurant. Could you tell me the best way of getting there?
Hotel Receptionist:
Well, it's a five minute walk or you can get a cab. Would you like us to call a cab for you?
Kate Mckenna:
That's very kind of you, but I would like to walk. Could you tell me where I am on this map?
Hotel Receptionist:
Right. We are here. The restaurant is there. So you take a right out the hotel, here, and it's a couple of blocks down. The entrance is just off the side-walk.
Kate Mckenna
Thank you.
Jenny Ross:
Edward, did you have a good journey?
Edward Green:
Excellent. I brought you back a little souvenir.
Jenny Ross:
Edward! Thank you and how was your meeting with Mr. Lang in
Frankfurt?
Edward Green:
Very successful, I think.
Jenny Ross:
Did you go for a meal?
Edward Green:
A very good meal. We had....
Jenny Ross:
And who paid for it?
Edward Green:
I did. Or rather Bibury System did.
Jenny Ross:
How did you manage that?
Edward Green:
Just before the bill came, I asked to be excused and then I paid the waiter.
Kate Mckenna:
I'd like to check out, please.
Hotel Receptionist:
Certainly mandam. Have you taken anything from Minibar this morning?
Kate Mckenna:
No, there are two bags in my room.
Hotel Receptionist:
I'll just call the bell captain. Here is your final account. Is something wrong?
Kate Mckenna:
No, I am just not certain what this item refers to.
Hotel Receptionist:
Ah... let me check... That's a deposit against the use of the conference facilities on Thursday.
Kate Mckenna:
Oh, I see. Could I have a separate receipt for that please?
Hotel Receptionist:
Of course, madam. I'll just print one out for you.
Kate Makenna:
And can I just double check that I'm booked in here for two nights, starting Wednesday.
Hotel Receptionist:
That's right Ms. Mckenna. We look forward to seeing you again on Wednesday evening.
Unit 14 Presenting a New Product
Kate Mckenna:
Ladies and gentlemen, thank you very much for coming this afternoon. In the next hour or so I'm going to introduce you to a completely new concept in toy manufacture.
I should begin by talking about the market research which lead to the development of this product.
Then I shall explain the technical developments, the productiong and our marketing strategy.
finally I shall outline our recommendations as to how you can make this product as a success in your territory.
By the end of the hour you will be able to see why Bibury Systems are so committed to this new venture and why we are so confident that we can capture the Amercian market.
So let's begin with the background....
Jenny Ross:
Can I speak to Phil Watson please? This is Jenny from Bibury Systems.
Phil Watson:
Hello, Phil Watson.
Jenny Ross:
Phil, this is Jenny from the Marketing Department of Bibury Systems.
Phil Watson:
Hi, Jenny. How's life?
Jenny Ross:
Complicated. I've been leaving urgent message for you for the last few days, but obviously haven't seen them.
I'm afraid it looks like our competitors, J.K. Toys, have got something that is very similar to Big Boss.
Phil Watson:
Oh no. How similar?
Jenny Ross:
It's bad new. J.K. Toys are launching their product in six weeks time, so we have decided to bring forward our launch date again. Can you bing over your designs so Don can see them?
Phil Watson:
They're not finished yet, but I'll bring everything I have...
Kate Mckenna:
So to sum up, everything indicated that the market was ready for a hi-tech product, a product that would appeal to both parents and children, a product that lets the user decide the character of the toy.
Ladies and gentlemen let me introduce a break-through in toy technology.
Ladies and gentlemen, I give you Big Boss.
Big Boss:
My name is Big Boss.
In six months's time everyone here in the United States of Amercia will be talking about Big Boss.
And you, my friends, can take a share in my incredible success.
Clive Harris:
Derek, I got 15 minutes. That's all. I have a meeting with your accountant.
Derek Jones:
I would like you to take a look. It won't take long.
It's a development of Big Boss.
It's Big boss Mark 2.
Clive Harris:
It's look a bit like Big Boss.
Derek Jones:
But it has emotions. It can cry, it can laugh, not just make the noise. Every doll of market can do that.
No, Mark 2 can actually make the movements and the gestures. It's programed to look happy, sad, angry or tired at the touch of a button, or even by voice control.
Clive Harris:
Derek, I can see you do a lot of work on these. It does look ingenious. How long has it take you?
Derek Jones:
Months. I think it's a really breakthrough.
Clive Harris:
How difficult will it be to manufacture?
Derek Jones:
We have new materials here. Have you seen the new treated plastics? They are very flexible. They are much more adaptable than the Big Boss material. And we have the technology. Take a look at this basic designs. I will show you what I mean.
Clive Harris:
It will cost fortune to develop. It'll cost 3 times as much as Big Boss.
Derek Jones:
Not that much. It is an expensive product, but Big Boss is selling upmarket.
Clive Harris:
Let's see what Don and Kate say, but I think it will cost too much.
Kate Mckenna:
To conclude the presentation we have seen that Big Boss can succeed in the American market. We have product that can give the user more than anything else on the market. There is nothing that can touch it.
Our competitors cannot deliver the technology. They cannot match our price and they cann't compete with our television campaign. Big Boss is going to be coast to coast at peak hours every day in the new year. And how much are we spending on this campaign?
Well, let's have a look at the individual territories.
Phil Watson:
This is the wording, which I agreed with Edward.
Don Bradley:
Fine, it's very clare, and I think it's colours work very well.
Phil Watson:
We'll have three different photographs of the boss on the display.
Don Bradley:
Yes, I like this two still but I'm not sure about that one.
Phil Watson:
There are plenty of options. Have a look at these contact sheets.
Don Bradley:
How soon will this be camera-ready?
Phil Watson:
By next Tuesday.
Don Bradley:
I really need this for tomorrow.
Phil Watson:
Tomorrow? That's difficult.
Don Bradley:
How difficult?
Phil Watson:
It will be ready for tomorrow.
The End of Unit 14
Unit 15 Entertaining Visitors
Kate Mckenna:
Ladies and gentlemen, thank you for your attention.
But I would just like to say a few more words. I promise to keep it brief.
I know that one or two of you have to leave now, but for those who can stay, it's time to relax.
We have prepared some refreshments so that you can talk informally about how we can work together to make big boss a sucess.
The tables that's over there has plenty of food on it! And I hope to be able to speak to all of you before you leave. And once again, think you very much for coming.
Clive Harris:
Don, what are your plans for this weekend?
Don Bradley:
Nothing special. Why?
Clive Harris:
Sakai is back in London for a week before flying home. He still hasn't decided which company he wants to deal with. He is interested in Dealer Dan. We will have to work hard. We have to close this deal.
He maybe free this weekend and a friend of Sakai's told me he's a keen golfer. Would you be able to offer him a game?
Don Bradley:
Yes, I could call him at his hotel.
Kate Mckenna:
Yes, we know how important the American market is.
In fact our chief executive appointed an American as director of Marketing and Sales.
Well, you know Don Bradley.... he's born and bred in Los Angles.
Don Bradley:
Ah, Mr. Sakai, this is Don Bradley from Bibury Systems.
Mr. Sakai:
Oh, yes, hello Don.
Don Bradley:
How's your trip going?
Mr. Sakai:
Very well, thank you. Hard work, but very useful.
Don Bradley:
I hear you play golf?
Mr. Sakai:
That's right. I do.
Don Bradley:
I'm a member of a very good club that's not far from your hotel. Would you care for a round tomorrow?
Mr. Sakai:
Thank you very much. I have just arranged to visit some tourist sites tomorrow.
Don Bradley:
Then how about on Sunday?
Mr. Sakai:
Yes, that's fine.
Don Bradley:
Can I offer you a lift?
I will come to colect you at your hotel at 10:30.
Mr. Sakai:
That's very nice of you.
Don Bradley:
Let's meet in the hotel lobby.
Mr. Sakai:
Fine.
Kate Mckenna:
Would you excuse me? I must just have a quick work with George before he goes.
George, thank you very much for coming. I hope you think it was worth it.
George:
Kate, it has been a great presentation and a great evening.
Kate Mckenna:
Well, please stay in touch and let me how how the campaign goes.
Sakai:
How often do you manage to play glof.
Don Bradley:
I like to play twice a week. But neither Clive or I have been able to play for the last three week because we have been too busy.
Mr Sakai:
If I could just touch on bussiness for a second...
Don Bradley:
Please do.
Mr Sakai:
let me be open. A rival of bibury System is not only marketing a similar product but is also launching it around the same time.
Don Bradley:
Have you seen the rival product?
Mr. Sakai:
Yes, I have seen Dealer Dan.
Don Bradley:
which product would you prefer?
Mr. Sakai:
Personally I like the Boss better.
Mr. Sakai:
Why did you come to the UK?
Don Bradley:
My wife is English. We live in America for a while, but she prefers to living near her family.
Mr. Sakai:
How did you meet your wife?
Don Bradley:
After university I came to Europe to have a short holiday. At least that was the plan. Within six months I was both married and working for Bibury Systems. And I'm still here.
Mr. Sakai:
You must like living in the UK, then?
Don Bradley:
At first I thought I would never get used to the weather, but there are lots of good things. I love the countryside and I really enjoy going to the theatre.
Mr. Sakai:
Ah, you like the theatre.
Don Bradley:
I like the theatre.
Mr Sakai:
I love the theatre.
Mr. Sakai:
I was planning to go to the theatre to see 'Welfth Night'. Do you have any plans for tomorrow evening?
Don Bradley:
No, not really.
Mr. Sakai:
If you can spare the time, perhaps you and you wife would care to join me.
Don Bradley:
Well, I'll have to check with her, but it sounds like a wonderful idea. And after the play you must let us buy you dinner in return.
Mr. Sakai:
See you tomorrow, Don.
Don Bradley:
By-by.
Mr. Sakai:
First of all, I would like to thank you for your hospitality, your excellent presentations and your patience. I'm afraid it has taken me a long time to decide on a European partner, but I am sure you will understand that it is a very improtant decision for Detmore Systems. I have looked at all the options, I have talked to my staff in Tokyo and we have decided on the Big Boss. Ten minutes ago Clive and I shook hands on a provisional agreement. There is still a lot of thing to do of course, but I am looking forward to a successful partership with your company. And I am sure we'll get to know each other very well over the next few months.
The End of Unit 15
Unit16 Complaining about Products and Services
Mr. Sakai:
I am sorry to have to say this, Clive, but we have got a problem.
Clive Harris:
Hasn't the consignment arrived yet? We send them off on...
Mr. Sakai:
No, Clive, you misunderstand me, the consignment arrived two days ago. Right on schedule. No, the problem is with the product itself.
Clive Harris:
What is it?
Mr. Sakai:
Last night I had a phone call from one of my warehouse managers. He was very excited with the new product. He was certain that his son would love one. So he took one home, opened it up and switched it on, and heard this...
Clive Harris:
Do you have any idea how many units are defective?
Mr. Sakai:
We spent the day checking the whole consignment. Unfortunately it looks like batch numbers 993 and 994 all have the same problem. Everything else seems fine. But it was a long job. My staff had to check every toy.
Clive Harris:
Kazo, I will get this sorted out immediately.
Mr. Sakai:
Clive, it is essential that we have these on the shelves by the end of this week.
Clive Harris:
I am sending Derek Jones over on the first flight. And I shall send Don to the suppiers to make sure it won't happen again
Don Bradley:
There are two hundred fault circuit boards. Our product for the Far Eastern launch is defective. This will damage our reputation in the market place and it's very embarrassing for us. I want to know what're you going to do to remedy the sitution.
Mr. Clayton:
Mr. Bradley, we have tracked down the problem. We can guarantee that it won't happen again. There was a localized problem in quality control which we have isolated and rectified. We now have a new quality assurance programme.
Don Bradley:
That's all very well. But you have failed to meet the terms of contract. I am afraid we have no option. We will have to terminate the contract and find a new supplier.
Mr. Clayton:
Mr. Bradley, I understand your concern and recognise that it's a very unsatisfactory situation. But may I point out it was just two batches that were defective..
Don Bradley:
It may have been just two batches but we have two hundred defective productive products on the market with Bibury name on them.
Mr. Clayton:
Mr. Bradley, we appreciate that the situation has damaged your reputation. And we are very sorry. But we also have a good reputation and that reputation is built upon reliablity and good relationships with our customers. We supply many leading coompanies and we are very embarrassed by this incident. I must assure you that it won't happen again.
Don Bradley:
How can I be certain that it won't happen again.
Jenny Ross:
Hello, this is Bibury Systems. The fax machine that we hired from you has broken down. The paper keeps jamming. It hasn't work properly since you installed it. We would like someone to come and fix it now. Look, I spoke to someone three hours ago. The said engineer would come before lunchtime. But in the service agreement it says that you will send someone within twenty-four hours. We need it fixed today. Well, if you can't get it repaired today then we will have to cancel our rental agreement.
Kate Mckenna:
Hello!
Jenny Ross:
Welcome back. I hear that the American launch was a great success.
Kate Mckenna:
I think we've cracked it. Orders of Big Boss are right on target. And I had a wonderful holiday. For a few weeks I managed to stop thinking about Big Boss. So how have things been here? Is this post mine?
Jenny Ross:
No, this is yours. You haven't heard the news?
Kate Mckenna:
What's happened?
Jenny Ross:
There is a problem on the circuitry on some of the units that went to Japan last week.
Kate Mckenna:
What?
Jenny Ross:
Derek flew to Tokyo to look at the problem.
Kate Mckenna:
So it's serious.
Jenny Ross:
Yes, and Don's gone to the component supplier to find out how it happened. We think we have tracked the problem down to just two batches, but...
Kate Mckenna:
I don't believe this. Where's Clive?
Jenny Ross:
He's in the meeting.
Kate Mckenna:
Jenny, I need to talk to him as soon as possible. I've negotiated sales of over 80,000 units to the States...
Don Bradley:
We have three options. We can re-negotiate with Southford Components or we can work with MAGL or Parkview.
Clive Harris:
A crucial factor is how quickly they can deliver.
Derek Jones:
MAGL certainly claim to be the fastest. But I'm worried that although they are fast they may not have the best quality control.
Clive Harris:
And quality control was the problem with Southford Components.
Derek Jones:
Exactly. Although they have promised that their system is improved.
Don Bradley:
Look at these quotations. I don't think Parkview are the best option. They offer a very fast delivery time. They have a very high reputation and they are the nearest supplier to the assemble line. But there are very expensive compared with Southford.
Derek Jones:
Don, price can't be a factor at this stage.
Don Bradley:
I don't agree with you. I think we have to get the best service at the best price.
Clive Harris:
I think we can re-negotiate a far better deal with soutford components. But we must move fast... Come in.
Kate Mckenna:
Clive, What on earth's going on?
Clive Harris:
Welcome back, Kate.
Kate Mckenna:
I've just spent weeks selling Big Boss in the States and now I find out there's something wrong with it. Why didn't anyone tell me?
Clive Harris:
We only discovered this yesterday. And we're fairly sure that none of defective circuits went to the States. Now, I spoke to New York ten minute ago. They're running a check. They're ringing back tomorrow. All the signs are that it is just those two batches in Japan.
Mr. Smith:
I want to speak to Edward Green right away, please.
Geraldine:
Do you have any appointment, sir?
The end of Unit 16
Unit 17 Comparing products and prices
Kate Mckenna:
The Boss isn't doing as well as we had hoped. We didn't launch at the right time. I myself don't think the market was ready for us. Dealer Dan came later and cheaper... Maybe we should move downmarket in a couple of key territories.
Edward Green:
Excuse me, can I interrupt?
Don Bradley:
Sure.
Edward Green:
I've just had a call from Danny Mcneil at Eromart.
Kate Mckenna:
Oh really?
Edward Green:
He wants a meeting to discuss discounts. Althought he's talking about a substantial order, he wants better terms than I can authorise. Would you prefer to deal with him yourself?
Don Bradley:
How larger a discount does he want?
Edward Green:
He didn't say. But I think it's higher than anything we've ever given before. He loved the product, though. I think he's ready to negotiate.
Don Bradley:
I think it's time that we work on this together. Do you agree?
Edward Green:
Yes!
Kate Mckenna:
Edward, are you coming down to the workshop? Derek wants to show us his latest idea.
Edward Green:
Okay, I will join you later.
Don Bradley:
No, I think Derek wants to talk to the whole team. Come on!
Kate Mckenna:
Well, it's a terrific idea, but how much will it cost to develop?
Derek Jones:
Not as much as you think.
Kate Mckenna:
It will be too expensive
Derek Jones:
No, not really. I have prepared a long, detailed, careful analysis of the development costs. See for yourself.
Kate Mckenna:
It will never sell. Who's the market for this?
Derek Jones:
It is more upmarket than Big Boss but it will still apeal to kids as well as excutives and office workers.
Kate Mckenna:
But that's the problem Derek. There's no market focus. Do you remember the Easirite two years ago? We had a beautiful well-designed but expensive product. It was great. Parents and children could both use it. But could we sell it? No, it failed because we hadn't defined our market.
Derek Jones:
But this is different. This is more fun than Easirite.
Don Bradley:
The costings look okay, but it has too many moving parts.
Derek Jones:
So does a car, but that seems to sell.
Kate Mckenna:
That's not the point. The more moving parts you have the more likely something will go wrong.
Derek Jones:
I don't agree.
Don Bradley:
Let's just hold on a second and think about this. Derek you like the concept and think it will sell; Kate, you can't see a market for it.
Kate Mckenna:
I can't see where it fits in our product range.
Don Bradley:
I'm inclined to agree with Kate. This is uch more expensive than anything else we market.
Kate Mckenna:
Although it's a wonderful idea, we just won't be able to sell it. You must see that yourself, Derek.
Derek Jones:
Well, not really...
Don Bradley:
Edward, what do you think?
Edward Green:
Can I just check something here Derek? Are you saying that there is a plastic thin enough and flexible enough to make this realistic?
Derek Jones:
Exactly.
Edward Green:
That's brilliant. On paper, I think it's the most remarkable thing I've seen.
Don Bradley:
Well, maybe Edward has something. Maybe we ought to have a closer look.
Danny Mcneil:
I don't know what's happened to your boss. He knows I never start my meetings late. Do you want to wait here for Don or would you rather look around.(like to look around)
Edward Green:
If it's all right with you, I 'd like to look around.
Danny Mcneil:
Good choice.
Of course, I have two or three meetings a day with sales people like you.
Edward Green:
It's very good of you to see me.
Danny Mcneil:
I always talk to suppliers of myself: it's the best way of working. And I always prefer to bring them down here. They get a better idea of our operation. They must understand how we work. Our success is based upon a certain formula.
whereas most supermarkets target individual territories, our products are pan-European. We always buy in the products with the best sales performance, products with a proven track record. We look for the biggest discounts and we usually get them.
Ncneil.
Don Bradley:
Danny, it's Don Bradley here.
Danny Mcneil:
Good morning, Don. I thought I was meeting you here.
Don Bradley:
I am sorry Danny. That was the plan, but I am going to be late. This meeting is taking long than expected.
Danny Mcneil:
Oh, when can you be here?
Don Bradley:
I will be there as soon as I can. Is Edward with you?
Danny Mcneil:
Yes.
Don Bradley:
Could you start the meeting without me? Edward knows the situation. Oh, and can I have a quick word with him?
Danny Mcneil:
I'll pass the phone to him.
Okay, It's for you. It's Don Bradley. He 's get a problem.
Edward Green:
Oh, thanks.
Danny Mcneil:
Would you like a word in private?
Edward Green:
If you don't mind.
Don Bradley:
Sorry, Edward. I am stuck in a meeting here. You'll have to deal with Mcneil by yourself.
Edward Green:
Oh.
Don Bradley:
Yes, he stepped away for a few minutes. Do you really want me to negotiate? Wouldn't you rather postpone the meeting?
Don Bradley:
How do you feel about?
Edward Green:
I'm happy to go ahead, I think.
Don Bradley:
You don't sound sure.
Edward Green:
I'm not.
Don Bradley:
We've talked about this negotiation. You know the game plan. Do you best. I'll be there as soon as I can.
Edward Green:
Okay Don. I'll do what I can. See you later.
Danny Mcneil:
Okay?
Edward Green:
Yes, thanks.
Danny Mcneil:
So Don can't make it. Oh well, right, what was I saying? Discounts.
Edward Green:
We're certainly happy to talk about possible discounts.
Danny Mcneil:
You see this?
Edward Green:
Yes.
Danny Mcneil:
How many of these do you think we've sold in Europe in the past month?
Edward Green:
1,800---2,000
Danny Mcneil:
We sell more than that weekly.
Edward Green:
How much do you sell it for?
Danny Mcneil:
This retails in France for 130 FF. We sell it much cheaper:90 FF.
Edward Green:
That's very impressive.
Danny Mcneil:
I work on higher volumes and I have to move products faster than any other retailer. And that means I operate on smaller margins. And I repeat, I except the largest discounts in the indstry. But over there, there is a product that failed. We made a mistake with this one. Of course, I didn't select this one myself. Right you've seen how our operation works. You know what I'm after. Let's get down to business. Would you prefer to talk here or in my office?
Edward Green:
The office is fine.
The End of the Unit 17
Unit 18 Negotiating prices
Danny Mcneil:
Before we begin, are you sure that you are in a position to conduct this negotiation.
Edward Green:
Yes, I have the authority to negotiate with you.
Danny Mcneil:
Right, let's get down to business.
Eward Green:
Which of our product lines are you particularly interested in Mr. McNeil?
Danny Mcneil:
I could be interested in these ones that I have outlined here. But I want to hear what you say about discounts.
Edward Green:
Let's talk specifically about Big Boss.
Danny Mcneil:
Let's be clear about one thing. I hope you realize that we must have a much larege discount than what's on table now.
Edward Green:
I think the discount problem can be resolved but you need to be more precise about numbers.
Danny Mcneil:
Fair enough. What kind of discount are you offering on ten thousand units?
Edward Green:
On ten thousand units, Mr. Mcneil, I can offer a discount of 30 percent. But I can offer more...
Danny Mcneil:
Thirty percenty!
Edward Green:
Just let me finish, 30 percent, but with a guarantee of delivery within 2 months.
Danny Mcneil:
Delivery must be within 2 months or I'm not interested. I'm offer you the chance to make a very large sale and you are turning it down, because we're
Edward Green:
Can I just come in Mr. Mcneil? I haven't turned anything down. I haven't said ''no''. I am just saying that on 10 thousand units our discout terms are 30 percent.
Danny Mcneil:
But...
Edward Green:
Please let me finish. Now if you commit to buy 20 thousand units, then I can concider a larger discount
Danny Mcneil:
How much larger?
Edward Green:
I you commit to twenty thousand units then I can offer a thirty-five percent discount.
Danny Mcneil:
Thirty, thirty-five precent. I'm getting tired of this. You are playing games. I'm looking for a large discount, and I hope that you're going to offer me one.
Edward Green:
If you want a big discount then you must make the offer a big one. Let's talk about unit price rather than discount. Our standard unit price to the wholesaler is 23.5.
Danny Mcneil:
And I am not interested in 23.5.
Edward Green:
Yes, I know that Mr. Mcneil.
If you buy 45 thousand units then I can offer you a unit price of 19.5. What will your mark-up be on the Boss, 3, 3.5, 4 ?
Danny Mcneil:
About that.
Edward Green:
With those figures you're going to be very competitive.
Danny Mcneil:
19.5 unit price.
Edward Green:
If you buy 40 thousand units. That represents a discounts of ...
Danny Mcneil:
I have collected two. I can see what discount is. Offer me a unit price of 19.5 on 25 thousand units and we can do business.
Edward Green:
I can't do that. I am sorry.
Danny Mcneil:
Let's break for a few minutes. I've got a few things I have to see to. I will be a couple of minutes. Would you like a cup of coffee?
Edward Green:
Yes, please.
Danny Mcneil:
Help yourself to the phone if you want to make a call.
Edward Green:
Thanks.
Don Bradley:
Don Bradley.
Edward Green:
Hi, Don. How's the meeting?
Don Bradley:
It's just finished. I'm on my way over. How's your meeting?
Edward Green:
He's definitely interested. We're having a break.
Don Bradley:
What's the situation?
Edward Green:
It's becoming difficult. We're stuck on the size of the order for Big Boss. He wants a unit price of 19.5 on an order of 25 thousand.
Don Bradley:
That sounds good to me.
Edward Green:
I think we can push him further.
Don Bradley:
Do you think so?
Edward Green:
I think so. I hope so.
Don Bradley:
Be careful. He's a clever man. I've dealt with Mcneil before. When he starts banging on the table, that's as far as you can go with him.
Good Luck!
Edward Green:
Thanks. So let's clarify the position so far. As far as Big Boss is concerned we have agreed on a unit price of 20 for 30,000, and I can't go below that price for an order of this size. Now look at terms of payment.
Danny Mcneil:
ninety days.
Edward Green:
I sorry Mr. Mcnei, but that's completely unacceptable. Our standard policy on discounts of over thirty percent is payment within thirty days of delivery.
Danny Mcneil:
This is not a standard situation. I am making a very large order...
Edward Green:
Can I just come in here, Mr. Mcneil? I know you are making a large order but you are also getting in an excellent product at very large discount.
Danny Mcneil:
I can't believe that this is your final offer.
Edward Green:
If you order 35,000 then I authorise payment in 90 days.
Danny Mcneil:
We have already decided on quantity. This is my last offfer: 30,000 at 60 days payment. Take it or leave it.
Edward Green:
I think that offer will be acceptable. So all we have to do now is finalise the delivery arrangements.
Danny Mcneil:
Well, let's discuss the details tomorrow.
Come in. Don, how are you?
Don Bradley:
Hello, Danny, Edward. I'm sorry, I am late.
Danny Mcneil:
You are late. I'd rather do business with you than with this young man. What have you been feeding him?
Don Bradley:
Oh, we don't feed him. We like to keep our staff hungry.
The End of Unit 18
Unit 19 Negotiating Delivery
Don Bradley:
I'd like you to look at those figures. As you can see, the maximum retail price for must be 60. That means, that to keep our margins, our production costs must be no more than 14 per unit.
Derek Jones:
I'd rather have a retail price of 75. I don't believe that the Mark two can be produced for less than 18 per unit.
Don Bradley:
That retail price is not a realistic option, Derek. We've done the research.
Derek Jones:
But it's not just a toy. This is a genuine breakthrough .
Don Bradley:
Derek...
Derek Jones:
Let me finish. This is a genuine breakthrough and the market will be preared to pay a premium price for something that is so advanced.
Don Bradley:
Derek, let me..
Derek Jones:
Just a minute. There is nothing like this on the market. We have to take a chance with it.
Clive Harris:
Derek, I don't like arguing with you, but I have to agree with Don. I am sorry. We can't take the risk. I say we retail at 60 and produce at 14.
Derek Jones:
No manufacturer will be able to produce the Mark 2 for 14 per unit and maintain the quality.
Clive Harris:
I would rather not to decide anything now.
derek Jones:
I would like to show it to Hzelford Systems. They might be able to produce it for 15 or 16.
Kate Mckenna:
Jenny, could you do something about this fax machine? Phone the company, cancel the rental agreement and get the best deal you can from another firm. I'm sick of this.
Jenny ross:
Hello,this is Jenny Ross of Bibury systmes. No, I am sorry. I would rather just cancel the agreement.
No, we did ask you to send someone yesterday and it still isn't working properly. I am sorry , but I have to say no. Yes, if you could send someone to collect it tomorrow morning, please.
Danny Mcneil:
Now let's turn to the Big Boss. When as soon as you can deliver?
Edward Green:
You can have the first five thousand units before the end of the month.
Danny Mcneil:
I want ten thousand by the end of the month.
Edward Green:
Well, Mr. Mcneil, that will be difficult, but as you have been so understanding over the question of price, I think we can arrange that.
Danny Mcneil:
What about the balance of the order?
Edward Green:
We can deliver that in there consignments over the following three months.
Danny Mcneil:
I had rather have everything delivered by the end of the May.
Edward Green:
I can't promise to do that, but I shall do my best.
Ms Wong:
First of all, let me welcome all the representatives of Bibury Systems. I'd like to say that we at Hazelford Systems are delighted that you are considering us as a future supplier. Perhaps I could begin by checking that everyone has a copy of the agenda?
And I like to add one extra item, if I may? Could we discuss the question of exchange procedures after item four, which looks at general payment conditions? So let's make a start.
Mr. Jones, would you like to outline the position on the first item on the ageda: technological specifications?
Derek Jones:
Thank you. I think that we need to consider a couple of options when we look at this question...
Fax REP:
so that's fine. You can sign the contract When we deliver the machine.
Jenny Ross:
How soon can we expect delivery?
Fax REP:
Well, would next Tuesday be convenient?
Jenny Ross:
No, we really need it today.
Fax REP:
I'm afraid that's just not possible.
Jenny Ross:
Well, what is the earliest you can deliver?
Fax REP:
We can't do it before Friday afternoon.
Jenny Ross:
Well, I'm afraid we really need the machine by tomorrow at the latest, or I am going to have to look elsewhere.
Fax REP:
Okay, I'll see what I can do.
Jenny Ross:
I'm sorry but that just isn't good enough. I must have the guarantee of delivery by tomorrow.
Fax ERP:
I'll need to speak to my boss. Can I call you back in ten minutes?
Ms Wong:
I'm sorry This is a very difficult situation. I understand your problem, but you must see our position. We think this is a very exciting project, but because we cannot find a compromise I am afraid we can go no further.
Clive Harris:
We cannot go higher than 14 for 30,000 units. that is our final offer.
Ms Wong:
But you must realise that at this price our margin is unacceptable. So I think we have covered all the items on today's agenda. I am sorry that we have reached no solution on the final item which is the Mark 2 project.
Could I suggest that we adjourn for today and meet tomorrow morning at ten o'clock?
Jenny Ross:
Is Clive back yet?
Geraldine:
He phoned about twenty minutes ago. Said he was on his way. He didn't sound very happy.
Jenny Ross:
Oh, dear. I wanted to ask him about taking couple of days off.
Geraldine:
Suggest that you wait. I don't think that... Oh, Mr. Harris there is a message from...
Clive Harris:
Geraldine, I'm in a meeting with Derek. Hold all my calls.
Jenny Ross:
I see what you mean!
Geraldine:
I've never seen Derek look so angry. What's going on?
Jenny Ross:
I don't know? Have they had an argument?
Kate Mckenna:
Well, that was an interesting journey! Twenty minutes of total silence.
Jenny Ross:
What's going on?
kate Mckenna:
I think the word to describe the situation is 'deadlock'.
Clive Harris:
Derek, you are being unreasonable.
derek Jones:
Me? Why won't you move on fourteen?
Clive Harris:
Derek, we have been through this. We have agreed our negotiating position. I have never agreed to this position. We aren't offering any flexibility. They have to protect their margins.
Clive Harris:
Then we can't do the project.
Derek Jones:
That's your decision, is it?
Clive Harris:
Derek, I have no choice.
Derek Jones:
I'm sorry Clive. I can't accept that.
Clive Harris:
What are you saying?
Derek Jones:
I'm giving in my resignation.
Clive Harris:
That's ridiculous. You're tired. Sleep on it and we'll talk in the morning.
The End of Unit 19
Unit 20 Concluding a Deal
Derek Jones:
I have been with Bibury System for 12 years. I have given the
company 100 for sent commentment. I feel very disappointed
that you aren unable to support me on this project. I know
that the Mark Two will work, and it will sell. I attend to
start a look for a company that values new ideas.
Clive Harris:
Derek, The must be off around this. I know how you feel, and
I do value you contribution to prove it I am going to
increase your research budget.
Derek Jones:
That's not the point, Clive.
Derek Jones:
Clive Harris, yes, put it through. Sally, Good morning. Yes,
he is. It's Sally Wong. She want to talk to you.
Don Bradley:
Edward, I have looked through the drive contract with Mark.
I've seen your covered packaging, insurement, led delivery
panotys. And you did well to make it more felexible over
terms of payments. Well done. Now we can get the contract
filaist.
Edward Green:
Before I go, can we have a chat?
Don Bradley:
Sure, what about?
Edward Green:
Don I have been with Bibury System now, and I like to talk
about my future.
MS Wong:
I am terribly sorry to ask you come here earlier, but I had
purpose that can benifi bells of us. Could I suggest we
look these decisions again? Particilly I want you to look in
the interface between the realsl and Sigana. I belive we can
make the process simple.
Derek Jones:
No, I have been through these many times.
Ms Wong:
I am sorry. If you could just by me with second. I spend all
last night worrying about this. I believe the conclusion of
yesterday's meeting was very unforchinit. I want to find a
way forward , and I think I have. The Sigana doesnot need to
be powered from the same source, that means they can be
produced cerpertly.
Derek Jones:
No, no, no... You are right. This is brilliant.
Ms Wong:
It's very simple.
Don Bradley:
Is there any problem? Are you unhappy here?
Edward Green:
Yes, but I have to know what place you have for me? I feel I
have made good progress here over the last six month. What do
you think?
Don Bradley:
I agree. We are very happy with what we have done. Of course,
you did make a fill mistakes. Especially Early you are. But
Gengeraly I see what's in part of the team. And I am sure
Kate goes alone with that.
Edward Green:
That's good to hear, thank you. I feel I have learned a lot
here in the last months. Aberjestly, six months I couldn't
negotiate a large deal with Erel Mart, but now I can.
Don Bradley:
Let's be opened Edward. Are you talking about salary?
Edward Green:
It's not just a question of money, Don. I want to look the
whole package, it sale performance relit boners, a company
charge card, a expensive count, a car and an more responsible
position.
Don Bradley:
I think we should sit down, don't you?
Mr Wong:
I am very happy that we have been able to over con
difficulties. I think our negotiation have been very
sucessful, and as a without we are position to move for this
project.
Clive Harris:
I would like to thank Saily Wong for her understanding
contribution to this project.
Derek Jones:
Here, here.
Clive Harris:
She has worked very hard to find solution to what send any
possible problem.
Ms Wong:
Thank you. I think The Mark Two is very excited concept.
Perhaps we should spend some time somrising and clarify what
we have agreed.
Don Bradley:
Edward, If you are insisting on a car, then I can't offer you
such a large salary increase. And we have to find some
compromise on the beforement relidi bouniss.
Edward Green:
I think I am mosy salary.
Don Bradley:
I am prefered to offer you a larger bonus. But if you accept
that, then you have to accept the smaller salary increase.
Edward Green:
Could you be more prcise?
Don Bradley:
If you accept a 15 percent increase salary, then I can add
another 5 percent on the bonus next year, if you make you
target.
Edward Green:
Okay, if you make 17 percent salary increase, I think we can
make agreement.
Don Bradley:
Okay.
Clive Harris:
Sally, We very much appreciate your effects to make this
product possible. I have a small toy of our gratitued to
which I would like you to have.
Ms Wong:
This is very kind of you.
Edward Green:
Which just lives the matter of a car?
Don Breadley:
But Edward, I set the salary increase can condision you make
in a consion on a car.
Edward Green:
I except a smaller car.
Don Bradley:
All right. Let's go through this point once more. Clive is
going to kill me. What's do you learn negotiating, Edward?
Edward Green:
You told me everything I know, Don.
Jenny Ross:
Good night, Geraldine.
Geraldine:
Good night.
The End of Unit 20
二 : BBC初级商务英语第5期:如何用英语预定飞机票
文本
Introduction
Modern business often involves international travel. When booking a flight, what questions do you need to ask?
现代商务经常涉及到国际旅行，当预订航班的时候你需要询问什么样的问题。
Dolores: Hello! Dolores speaking…
Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?
Dolores: Certainly. Do you want to go economy, business or first class?
Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy -company rules, you see.
Dolores: Yes, sure, I understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s one seat …economy … New York - Kennedy to Hong Kong Airport.
Tim: And how much will that be?
Dolores Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing …Yes, that’ll be $830.
Tim: Right, and does that include airport tax?
Dolores: No, tax is another $70 on top of that.
Tim: Okay. Can I book that, then?
Dolores: Certainly.
Dolores: Can I help you with anything else?
Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a discount rate for conference delegates?
Dolores: Yes, there is. I think it’s 10% but I can check that for you.
Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details.
Dolores: That’s fine, sir. Can I help you with anything else?
Tim: No, that’s all for now. As I said, I’ll call you back.
商务英语句型
Useful Phrases
I'd like to enquire about flights. 我想询问下航班情况。
Could you tell me about the flight availability? 你能告诉我有哪些机票出售吗？
Do you want to go economy, business or first class? 你是想坐经济舱，商务舱还是头等舱？
Does that include airport tax? 那包括了机场税了吗？
No, tax is another $70 on top of that 没有，机场税另算，是70美元。
I’d like to book a hotel room 我想订一个宾馆房间。
Could you check if the hotel has any rooms free? 你能不能查一下宾馆里是不是有空房间？
Is there a discount rate? 提不提供折扣？
技能训练
Instructions: Finish the sentence with the correct phrase.
1. I'd like to ___________ about flights.
A find
B enquire
C question you
D tell me
2. Tax is $50 on ________ of that.
A plus
B end
C bottom
D top
3. I'd like to book a hotel room ___________.
A proficiently
B provisionally
C professionally
D prescriptively
4. I'll call you back later to ___________.
A speak
B assure
C confirm
D certify
答案
Answers
1. I'd like to ___________ about flights.
A find : Wrong – you can say ‘find out about' but not ‘find about'
B enquire : Correct – this means to ask questions and find out about something
C question you : Wrong – this is grammatically correct, but we only use this phrase in formal situations like a police investigation
D tell me : Wrong – it should be ‘I'd like you to tell me…'
2. Tax is $50 on ________ of that.
A plus : Wrong – you can say ‘plus $50' but not ‘plus of that'
B end : Wrong – we don't say ‘on end of that'
C bottom : Wrong - we don't say ‘on bottom of that'
D top : Correct – $50 ‘on top' of some money is an extra cost, added to the total at the end
3. I'd like to book a hotel room ___________.
A proficiently : Wrong – if you do something ‘proficiently' you do it well
B provisionally : Correct – if you do something ‘provisionally' it means that you might change your mind later
C professionally : Wrong – if you do something ‘professionally' you do it as your job
D prescriptively : Wrong – if you do something ‘prescriptively' you follow the rules very closely
4. I'll call you back later to ___________.
A speak : Wrong – we would say ‘speak to you' or ‘talk'
B assure : Wrong – you need an object here
C confirm : Correct – this means he will call back to agree his statement or plan finally
D certify : Wrong – ‘to certify' is to say that something is genuine or true, but we can't use it in this context
三 : BBC初级商务英语第5期:如何用英语预定飞机票
文本
Introduction
Modern business often involves international travel. When booking a flight, what questions do you need to ask?
现代商务经常涉及到国际旅行，当预订航班的时候你需要询问什么样的问题。
Dolores: Hello! Dolores speaking…
Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?
Dolores: Certainly. Do you want to go economy, business or first class?
Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy -company rules, you see.
Dolores: Yes, sure, I understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s one seat …economy … New York - Kennedy to Hong Kong Airport.
Tim: And how much will that be?
Dolores Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing …Yes, that’ll be $830.
Tim: Right, and does that include airport tax?
Dolores: No, tax is another $70 on top of that.
Tim: Okay. Can I book that, then?
Dolores: Certainly.
Dolores: Can I help you with anything else?
Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a discount rate for conference delegates?
Dolores: Yes, there is. I think it’s 10% but I can check that for you.
Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details.
Dolores: That’s fine, sir. Can I help you with anything else?
Tim: No, that’s all for now. As I said, I’ll call you back.
商务英语句型
Useful Phrases
I'd like to enquire about flights. 我想询问下航班情况。
Could you tell me about the flight availability? 你能告诉我有哪些机票出售吗？
Do you want to go economy, business or first class? 你是想坐经济舱，商务舱还是头等舱？
Does that include airport tax? 那包括了机场税了吗？
No, tax is another $70 on top of that 没有，机场税另算，是70美元。
I’d like to book a hotel room 我想订一个宾馆房间。
Could you check if the hotel has any rooms free? 你能不能查一下宾馆里是不是有空房间？
Is there a discount rate? 提不提供折扣？
技能训练
Instructions: Finish the sentence with the correct phrase.
1. I'd like to ___________ about flights.
A find
B enquire
C question you
D tell me
2. Tax is $50 on ________ of that.
A plus
B end
C bottom
D top
3. I'd like to book a hotel room ___________.
A proficiently
B provisionally
C professionally
D prescriptively
4. I'll call you back later to ___________.
A speak
B assure
C confirm
D certify
答案
Answers
1. I'd like to ___________ about flights.
A find : Wrong – you can say ‘find out about' but not ‘find about'
B enquire : Correct – this means to ask questions and find out about something
C question you : Wrong – this is grammatically correct, but we only use this phrase in formal situations like a police investigation
D tell me : Wrong – it should be ‘I'd like you to tell me…'
2. Tax is $50 on ________ of that.
A plus : Wrong – you can say ‘plus $50' but not ‘plus of that'
B end : Wrong – we don't say ‘on end of that'
C bottom : Wrong - we don't say ‘on bottom of that'
D top : Correct – $50 ‘on top' of some money is an extra cost, added to the total at the end
3. I'd like to book a hotel room ___________.
A proficiently : Wrong – if you do something ‘proficiently' you do it well
B provisionally : Correct – if you do something ‘provisionally' it means that you might change your mind later
C professionally : Wrong – if you do something ‘professionally' you do it as your job
D prescriptively : Wrong – if you do something ‘prescriptively' you follow the rules very closely
4. I'll call you back later to ___________.
A speak : Wrong – we would say ‘speak to you' or ‘talk'
B assure : Wrong – you need an object here
C confirm : Correct – this means he will call back to agree his statement or plan finally
D certify : Wrong – ‘to certify' is to say that something is genuine or true, but we can't use it in this context
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